As part of our continuing coverage of the Coronavirus, we’re pleased to welcome customer experience expert and acclaimed speaker, Jeanne Bliss. Jeanne is also the President and CEO of Customer Bliss, as well as the best-selling author of several popular business books. In this segment, Jim and Jeanne discuss the key takeaways from her recent article, “In This Pandemic, Move How You Listen to Customer – From ASKING to UNDERSTANDING.“
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Stay tuned for more COVID-19 coverage right here on the CBT Automotive Network.