On today’s show:

  • Mike Esposito, President and CEO of Auto/Mate, explains why CSI scores have nothing to do with loyalty
  • Todd Gunderson, VP of Franchise and Major Deals at NextGear Capital, discusses the most valuable floor plans for dealerships
  • Sales Tip of the Day with Delia Passi on first impressions, brought to you by AutoSweet
  • Today’s Dealer of the Day, brought to you by Lot-Master, is Rochester Toyota in Rochester, New Hampshire

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