TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

Many dealerships struggle with follow-up, a fundamental aspect of the sales process. Today's CBT Now, Sean Gardner shares insight.

How the power of persistent follow-up will unlock extra sales – Sean Gardner

- June 5, 2024
Closing a few extra sales each week can have a profound impact on your bottom line, fueling your success and driving your career forward. In today's episode of CBT Now,...
Your Mindset is a powerful tool that can determine your success or failure. In this episode of CBT Now, we delve into it with Ricky Kalmon.

The key to conquering challenges and achieving success – Ricky Kalmon

- May 29, 2024
Your Mindset is a powerful tool that can determine your success or failure. In this episode of CBT Now, we delve into strategies for harnessing your Mindset for personal and...
Kevin Frye will join us on today's episode of Inside Automotive to discuss how the return of inventory has ushered in a slowing market.

Strategies for maximizing profitability in a shifting automotive market – Kevin Frye | Jeff Wyler

- May 24, 2024
As dealers basked in record profits and margins just a few short years ago, the return of inventory to pre-pandemic levels has ushered in a slowing market. In today's episode...
automotive industry news, automotive industry trends, automotive news, automotive technology, CBT News, Future of Automotive, premium, Steve Greenfield

Thinking Beyond the Bay: Creating an Inviting Environment at Your Automotive Business

- May 20, 2024
In today's competitive automotive service industry, providing exceptional customer experience is paramount to success. For auto dealers, service centers, tire dealers, and quick lubes, the customer experience begins long before...
In this episode of Inside Automotive, we dive into valuable insights on optimizing customer and employee experiences with Brooke Furniss.

How dealers can elevate their customer/employee experience – Brooke Furniss

- May 16, 2024
As customer expectations continue to evolve, providing an exceptional experience is key to cultivating loyalty and repeat business. In this episode of Inside Automotive, we dive into valuable insights on...
In this article, we'll explain how to use QR codes as part of your dealership's marketing plan, to better get messages out to more people.

4 ways to incorporate QR codes into your dealership marketing strategy

- May 2, 2024
We are sure you've seen these little grids on posters or mail pieces. These are QR codes, and they are rather versatile and straightforward to use paths to websites and...
Car buyers ranked ease of purchase higher in February than at any point over the last two years, reflecting a surge in demand in the market.

Car buyers rejoice as ease of purchase sets new record

- March 19, 2024
Car buyers said it was easier to purchase a vehicle in February than at any point over the last two years, reflecting a nationwide surge in both new and used...
customer experience

Want a better customer experience? Build a better work environment — Shep Hyken

- March 18, 2024
Dealers know how crucial it is to provide an exceptional customer experience. But in pursuing high standards of service, many find themselves forgetting an equally crucial component of the consumer...
See how automotive dealerships are winning over younger car buyers with cutting-edge digital strategies and irresistible engagement.

Dealerships explore new strategies to win over younger car buyers

- March 11, 2024
Imagine a family-owned dealership deeply rooted in tradition but now facing a pressing dilemma: attracting the elusive younger generation. As digital platforms and social media redefine consumer habits, traditional dealerships...
Explore how advocacy and transparency are shaping the future of car buying, and why the industry must evolve to meet consumer demands

Decoding the future of car buying with transparency – Katie the Car Lady

- March 1, 2024
For over two decades, Katie the Car Lady has championed consumer rights, earning her reputation as a beacon of transparency and expertise in the independent dealership sector. Bringing a treasure...


CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.