TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

consumer

Xtime’s Tracy Fred shares how to improve today’s consumer experience

- November 2, 2021
The 2021 Cox Automotive Service Industry Study revealed positive news for dealership service centers, but is money still being left on the table? On today’s Power Lunch we’re pleased to welcome...
Power Lunch Sales & Marketing
Lewis

Auto retail expert David Lewis on selling more customer pay revenue

- October 29, 2021
For over 30 years, David Lewis and Associates has been taking dealership sales and service to the next level. On today’s show, we’re pleased to welcome David Lewis, President, and...
Sales & Marketing Featured
Hyken

10 things that can harm your relationships with customers

- October 21, 2021
I'll Be Back: How to Get Customers to Come Back Again & Again is out now! In the latest book from Shep Hyken, he discusses 10 loyalty killers that can...
Sales & Marketing Featured
experience

Sell on experience vs. brand, to beat inventory shortage

- October 20, 2021
With inventory shortages, you’re likely stocking competitive used brands to have something to sell. How do you sell if you’re not selling on brand? You sell your dealership experience and...
Sales & Marketing Articles
Bickart

OfferLogix EVP Aaron Bickart on the importance of offering a seamless car buying experience

- October 19, 2021
At the dealership level and more importantly online, consumers want to get to the bottom line and want their payments to be exact. This is where OfferLogix steps in. Their...
Sales & Marketing Publishing Partners
customer

How today’s advisor transparency works wonders

- October 19, 2021
Openness in the service drive in today’s climate will help ensure your CSI is rock steady and profitability greatly enhanced! Challenges from the post-pandemic operating environment have allowed greater drift from...
Fixed-Ops Articles
Michelli

What is ‘proactive service’ and why it is important for your car dealership?

- October 18, 2021
Don’t miss the opportunity for your organization to offer a service that is proactive as opposed to reactive. What’s the difference you may ask? Well on today’s show Joseph Michelli,...
Sales & Marketing Featured
Price

How car dealers can win over new customers and retain them long-term

- October 14, 2021
Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the used car department, in-depth dealer interviews,...
Sales & Marketing Headlines
dealer

When dealers and partners match talent and tech, consumer experience shines

- October 12, 2021
Personalization is at the core of the way we shop for and purchase everything these days. From groceries to cars, consumers want a fast, easy, and uniquely satisfying experience that...
Sales & Marketing Articles
success customer experience

4 psychological phases customers may experience that can prevent a sale

- October 11, 2021
On the latest episode of Mind Your Own Business, host Jonathan Dawson, founder of Sellchology, discusses the risk some dealers are putting their businesses in right now. The marketplace is going to...
Mind Your Own Business Sales & Marketing

Latest Articles
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Weekly roundup: Stellantis to add 10k jobs, GM leads in Q1 2026 sales, Federal judge partially allows lawsuit against VW to proceed
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Legal battles reshape car sales
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CBT News
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