TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Customer Experience

When it comes to engaging with your customers, every interaction should be considered an opportunity to showcase your brand.

4 ways dealers and automakers can support customers and drive loyalty

- July 6, 2023
In the past three years, nearly every industry has experienced a dramatic shift in consumer expectations. The auto industry is no exception, with services like online car sales and EV...
Sales & Marketing Articles
Jennifer Suzuki,, process

Driving more strategic processes for today’s buyers — Jen Suzuki | eDealer Solutions

- June 29, 2023
They say 1.5 dealerships vetting processes start on the phone. The industry has seen an influx in volume regarding in-market buyers. On today's CBT Now, we're joined by Jennifer Suzuki,...
CBT Now Sales & Marketing
Matt Wahnon joins Inside Automotive to discuss changing customer service trends in the post-pandemic car business landscape.

Different shoppers mean different customer service practices — Matt Wahnon | Ocean Cadillac

- June 26, 2023
Today's car buyers are increasingly diverse and complex, which means dealers must constantly refine their customer service practices. On this episode of Inside Automotive, host Jim Fitzpatrick heads to Ocean...
Featured Sales & Marketing
Hyken employees experience

Shep Hyken’s top 3 ‘Golden Rules’ to improve the employee experience

- May 3, 2023
Employee experience should be prioritized and invested in as it ultimately impacts your bottom line. Joining us on another episode of Inside Automotive is Shep Hyken, customer service, and experience...
Sales & Marketing Inside Automotive
Dave Thomas Ease of purchase

It’s getting easier to buy cars, here’s why — Dave Thomas | CDK Global

- March 20, 2023
According to ease of purchase research conducted by CDK Global, 85% of last month's car buyers felt the process was easy, the highest score since last July, and 3% higher...
Sales & Marketing Inside Automotive
Mature salesman delivering an excellent customer experience to a man and woman in car dealership showroom.

5 unique customer experience best practices to try this year

- March 17, 2023
Customer experience is the number one brand differentiator. It is the holistic perception of customers and their interactions with an organization and its products and services throughout their relationship. Customer experience best...
Sales & Marketing Articles

How to lead successfully during times of volatility, uncertainty, complexity, and ambiguity — Joseph Michelli

- March 14, 2023
As many of us have experienced the VUCA—volatility, uncertainty, complexity, and ambiguity—that business can bring, it's critical to understand how to lead in these trying situations as well. Joseph Michelli,...
Management & Leadership CBT Now

Adapting to change: Being female-friendly in the service department

- March 10, 2023
Being female-friendly is a necessity these days in all industries, including automotive, because the American woman is one of the most powerful economic forces on the planet. With $7 trillion...
Fixed-Ops Articles

5 simple ways to improve customer retention and satisfaction

- March 7, 2023
If your clients aren’t happy with your services, you won’t be able to keep up with the other Key Performance Indicators (KPIs) that are essential for your service center’s success...
Fixed-Ops Articles

J.D. Power reveals the top awards for the 2023 U.S. EV experience ownership study

- March 1, 2023
The 2023 U.S. electric vehicle experience ownership survey by J.D. Power revealed that, surprisingly, Tesla did not top the list for the best EV ownership experience.  According to J.D. Power, a...
Articles Headlines

Latest Articles
Latest Articles 04/03/26

White House revises metals tariffs, Stellantis eyes Canada EVs with Leapmotor, NHTSA considers ban on faulty Chinese airbags

Ed Morse Automotive Group acquires Porsche Des Moines in Iowa
Latest Articles 04/03/26

Ed Morse Automotive Group acquires Porsche Des Moines in Iowa

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GM to invest more than $150 million in Saginaw Metal Casting Plant

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White House revises metals tariffs, shifts calculation method

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Stellantis explores EV production in Canada with China’s Leapmotor

NHTSA weighs U.S. ban on defective Chinese airbag components
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NHTSA weighs U.S. ban on defective Chinese airbag components

Toyota bets on EV rebound with seven-model U.S. lineup
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Toyota bets on EV rebound with seven-model U.S. lineup

Affordability takes center stage at the 2026 NY Auto Show
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Affordability takes center stage at the 2026 NY Auto Show

Legal battles reshape car sales
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Legal battles reshape car sales

California’s War on Classic Cars Just Hit a Wall—Thanks to Jay Leno
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California’s war on classic cars just hit a wall– Thanks to Jay Leno


CBT News
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