In 2020 dealers across the country were forced to massively adapt the way they serve their customers. With the rise in safety measures, lockdowns, and broken links in supply chains...
In the late 1990s and early 2000s, we witnessed changes across industries in response to digital technologies that revolutionized the way we shop for and buy products and services. Despite...
This past May, we took a look at leadership from the middle of an organization with keynote speaker and New York Times best-selling author, Scott Mautz. His book, Leading from...
It would be easy to think that influencers have been a new tool for marketing in the last ten years, but you would be wrong. Dealerships and manufacturers have sold...
Fixed operations teams around the country have faced a difficult 15 months. COVID protocols, local restrictions and customer hesitancy have driven them to find new ways of serving customers while...
Many car dealerships struggle with the consumer-facing content that they send out. Social media posts, blog content, and newsletters inevitably become saturated with new model release info or details about...
TROY, M.I., July 7, 2021-- J.D. Power, a global leader in data analytics and consumer intelligence, today announced it has acquired Superior Integrated Solutions, Inc./Darwin Automotive, a leading provider of...
Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To discuss this further, we recently spoke...
As the ongoing chip shortage continues to delay OEM production, dealership inventories have reached historic lows. At the same time, increased consumer demand – further sparked by concerns over vehicle...
Sales training today looks significantly different than it did just a few years ago. So as we move into the third quarter of the year, is there an area that...