Four strategies for creating lifetime customers at the dealership
Of new car buyers, it remains true that roughly 70% defect within the first three years of ownership. For used car buyers, it’s even more difficult to keep them as...
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
car dealers
Time: your most precious, most perishable, and most profitable product
I was introduced to a new term recently, “aftersales.” After 40+ years in the automotive business I was unfamiliar with the word. Aftersales refers to anything sold to the customer...
Why creative problem solving is the secret ingredient to overcoming business challenges
One of the more pressing issues facing dealerships today is navigating the numerous challenges they face, including changing consumer behavior, new OEM agreements, rising competition, and technological disruption. So, it's understandable that...
From online to in-store: creating a seamless dealership customer experience
Rapid digitalization during the pandemic has made a lasting impact on the way customers shop for vehicles.
According to S&P Global Mobility's latest Vehicle Buyer Journey Study, 65% of U.S. vehicle...
Dealer Controlled Leasing: The next great profit opportunity
Are you a dealership owner looking to maximize your profits while streamlining your operations? If so, Dealer Controlled Leasing (DCL) might be the game-changer you've been waiting for. DCL is...
Tips and tricks to make your used car dealership standout online
The pandemic years changed the landscape of many markets, especially the used car marketplace. According to an eLEND survey, “Almost 80% of auto dealers said that the pandemic accelerated their...
How to go from being a busy leader, to a productive one — Ed Roberts | Bozard Ford Lincoln
Ed Roberts, the Chief Operations Officer at Bozard Ford Lincoln, has released his new book, Mile One: A Leadership Journey. Throughout his career, Roberts has gained extensive experience in various...
Murgado Automotive Group acquires two Mercedes-Benz stores in Virginia
Murgado Automotive Group has acquired Mercedes-Benz of Richmond and Mercedes-Benz of Midlothian, located in the greater Richmond, Virginia area, from Rod McGeorge. This announcement comes on the heels of the...
Modernizing the car buying process in a tech-driven world
As technology continues to push boundaries and redefine norms, it's essential to understand where the industry stands and where it's headed. According to a recent Cox Automotive study, 8% of...
Accelerating trust: How ethics can drive success in auto sales
The automotive industry has long suffered from a lack of trust due to perceptions of dishonesty and aggressive sales tactics. In order to foster long-term success, it's essential for auto...
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