Old habits die hard, but it seems as if in auto retail it's a slow death. Some dealerships still practice certain processes that aren't needed anymore in the car-buying experience...
If you’ve ever bought a car from an auto dealership, this story might ring true for you.
After weeks of test driving, researching and debating prices, I finally settled on the...
As humans, we tend to combine logic with our emotions when negotiating. This only complicates the car-buying process. On this week's edition of On the Mark, Mark gives tips on...
At the recent J.D.Power Summit in New York, CBT's CEO Jim Fitzpatrick caught up with Steve Lind, Senior Vice President AutoTrader. AutoTrader, owned by Cox Automotive is the most visited...
Consumers hate any form of friction, and the No.1 pain point found in many dealerships is the traditional price-negotiation sales model.
Companies today need to remove friction, not add to it,...
Today, Cory Mosley sits down with Stephane Ferri, Southeast Divisional VP of Sales at Cox Automotive to discuss disruption in automotive retailing. As our world moves at a quicker pace,...
Let Buyers Do It at Home
Most dealerships understand that much of the car-buying process takes place online. From comparing different makes and models to researching pricing and trade-in values, car...
Joe Verde's Sean Gardner : How to handle the question "what's your lowest price"?
More Prime customers moving to used cars
Does your site allow buyers to "buy Now"?
The fate of the auto industry depends on the millennial generation. Or so it seems. The largest demographic since the baby boomers has alternatively been cited as bringing about the...
Online car shoppers used to click a lot, visiting various websites to find the vehicle they wanted.
But that’s changed. Car consumers today go to fewer websites, and instead rely more...