TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%

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newscast

What are the “fundamentals” when it comes to F&I? | This firm says its electric cars will cost under $10k | Grease monkey begone; auto technicians increasingly need advanced computer skills

- October 30, 2017
On today's CBT Newscast for Monday, October 30th, 2017: Becky Chernek: What are the “fundamentals” when it comes to F&I? Remember those things you used to do? The little things that mattered...
transparency in f&i

Increased Transparency in F&I

- October 27, 2017
The F&I department is often one of the most lucrative profit centers in an auto dealership. This fact is not lost on the increasingly sophisticated buyers that spend $30,000 or more...
F&I

Creating a Seamless Process between Sales and F&I (Part 2)

- October 27, 2017
On this week's episode of F&I Today, Becky continues her conversation with Joe Lescota to discuss dealer used-car trends and how to create a seamless process that impacts profits both...
e-newsletter

What to Include in Your Dealership’s E-Newsletter

- October 26, 2017
E-newsletters are simply as they state, electronic newsletters. Charitable organizations, businesses, religious bodies, clubs, and societies have all been known to use e-newsletters frequently. They can be used to promote...
service department

Handling Service Dept. Phone Calls

- October 24, 2017
Automotive service industry experts estimate that service departments lose 25-35% of their customers every day from unanswered or poorly handled phone calls. In this week's episode of the Weekly Tune-Up,...
compliance training

Is it Time for Compliance Training — Again?

- October 23, 2017
Over the years, dealers throughout the U.S. have gotten away from aggressive spot decisions and re-contracts. I remember when my boss would say, “If we’re not bringing at least 10...
job satisfaction

Techs: Job Satisfaction Equals Increased Service Revenues

- October 23, 2017
It is no secret that recruiting and training service technicians is expensive. Tech turnover can cost a dealership money in many ways, including recruiting and training expenses, mistakes due to...

How to Give Millennials the Best Dealership Experience

- October 23, 2017
Who Are Millennials? This generation grew up in a digital world and technology is engrained in their daily lives. Millennials are the most diverse, socially-conscious, and tech-savvy generation. They’re known to...

Are OEMs Cutting Out the Dealer?

- October 20, 2017
In a bid to mimic other online retail industries, several auto manufacturers have begun to offer services that reduce or eliminate time spent in the dealership. The first mainstream manufacturer...
f&i fundamentals

Creating a Seamless Process between Sales and F&I

- October 20, 2017
On this week's episode of F&I Today, Becky invites Joe Lescota to discuss dealer used-car trends and how to create a seamless process that impacts profits both in sales and...
CBT News
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