Preparing Next Generation of Business Owners
How to Ensure Your Kids Have the Needed Skills
By Chuck Sujansky
According to Forbes Magazine 90% of American businesses are family owned or controlled. In terms of dollars and cents family...
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
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Key measures ensure Service Department Retail Health
Checking Your Service Department's Health
By John Fairchild
Owners and general managers need to feel the pulse of the Service Department constantly. Service retail metrics can be misleading and frankly overwhelming. Knowing...
Brad Kruse weighs in on the two things you can’t separate from potential car buyers.
While shopping for a vehicle...most car buyers will tell you they’re looking for:
A.) Value (which could mean add-ons, packages, extras)
B.) Price (which means deal structuring and financing paperwork)
Back in...
Does your sales department get along with your F&I department?
Does your dealership ever have issues between the F&I department and Sales department? If any problems here aren’t smoothed out, it can greatly hinder increased profits at your store.
Luckily, NCM...
Competition Between Departments is Great but Don’t Let it Become a War
Dealers must employ specific tactics to foster a culture defined by skin in the other manager’s game. I am betting you have experienced this pain as a dealer too many times:...
Innovative Automotive: New Companies Could Vie With Dealerships’ Used Sales Departments
Are dealers ready to adapt to these businesses’ flexibility with test drives and trade-ins? BY ZACH KLEMPF
The automotive landscape is being disrupted faster than ever before. If you thought the...
Employee Handbook, Department Policy Manuals Deserve A Dealership’s Real Effort And Attention
Don’t make the mistake of just copying from the Internet; follow these steps to craft an effective guide.
BY STEVE LEVINE
In one of my toughest cases defending a car dealership, my...
How the finance department can make a great first impression
A couple agrees to buy the vehicle you're selling. Once all parties approve the deal, does it matter how and when the customer gets into finance?
Sales expert and management trainer...
Failure To Properly Handle Inbound Service Calls Hamstrings Service Departments
Start with a small BDC team and take other steps to catch all customer phone calls. BY BILL WITTENMYER
During several of my recent speaking engagements, much debate has arisen over...
Tips to help you achieve the best results in your used car department
Did you know that the used car department is the biggest opportunity for you to increase profitability? There is an art to managing used cars and NCM Institute has some...
