Brad Kruse weighs in on the two things you can’t separate from potential car buyers.

CBT News - February 1, 2016

While shopping for a vehicle...most car buyers will tell you they’re looking for: A.) Value (which could mean add-ons, packages, extras) B.) Price (which means deal structuring and financing paperwork) Back in...

Auto News Featured

Does your sales department get along with your F&I department?

CBT News - February 1, 2016

Does your dealership ever have issues between the F&I department and Sales department? If any problems here aren’t smoothed out, it can greatly hinder increased profits at your store. Luckily, NCM...

Sales & Marketing F&I

Competition Between Departments is Great but Don’t Let it Become a War

Mark Tewart - November 25, 2015

Dealers must employ specific tactics to foster a culture defined by skin in the other manager’s game. I am betting you have experienced this pain as a dealer too many times:...

Sales & Marketing Management & Leadership

Innovative Automotive: New Companies Could Vie With Dealerships’ Used Sales Departments

Zach Klempf - November 3, 2015

Are dealers ready to adapt to these businesses’ flexibility with test drives and trade-ins? BY ZACH KLEMPF The automotive landscape is being disrupted faster than ever before. If you thought the...

Sales & Marketing Auto News

Employee Handbook, Department Policy Manuals Deserve A Dealership’s Real Effort And Attention

Steve Levine - September 30, 2015

Don’t make the mistake of just copying from the Internet; follow these steps to craft an effective guide. BY STEVE LEVINE In one of my toughest cases defending a car dealership, my...

Management & Leadership Auto News

How the finance department can make a great first impression

CBT News - September 14, 2015

A couple agrees to buy the vehicle you're selling. Once all parties approve the deal, does it matter how and when the customer gets into finance? Sales expert and management trainer...

Sales & Marketing F&I

Failure To Properly Handle Inbound Service Calls Hamstrings Service Departments

Bill Wittenmyer - September 14, 2015

Start with a small BDC team and take other steps to catch all customer phone calls. BY BILL WITTENMYER During several of my recent speaking engagements, much debate has arisen over...

Sales & Marketing Fixed-Ops

Tips to help you achieve the best results in your used car department

CBT News - August 3, 2015

Did you know that the used car department is the biggest opportunity for you to increase profitability? There is an art to managing used cars and NCM Institute has some...

Sales & Marketing Auto News

Next Limitation On F&I Departments

Clint Williams - July 9, 2015

U.S. Bank acts before CFPB can, but dealerships may be more amenable than with government intervention on APR. BY CLINT WILLIAMS A second front may be opening up in the battle against...

Daily Automotive News F&I

Weekly roundup: Senate advances bill to ban Chinese-linked vehicles, U.S. and Mexico resume USMCA talks, GM raises 2026 guidance again

Weekly roundup: Ford ratifies Canadian labor deal, Used-vehicle prices ease, GM’s core earnings rise

CBT News Editorial Team - July 25, 2026

ICYMI: Ford ratifies Canadian labor deal and expands Windsor investment to $499 million. Used-vehicle prices ease as supply climbs to 47 days. U.S. and Mexico resume USMCA talks as Trump...

Daily Newscast

Search for:

Brad Kruse weighs in on the two things you can’t separate from potential car buyers.

Does your sales department get along with your F&I department?

Competition Between Departments is Great but Don’t Let it Become a War

Innovative Automotive: New Companies Could Vie With Dealerships’ Used Sales Departments

Employee Handbook, Department Policy Manuals Deserve A Dealership’s Real Effort And Attention

How the finance department can make a great first impression

Failure To Properly Handle Inbound Service Calls Hamstrings Service Departments

Tips to help you achieve the best results in your used car department

Next Limitation On F&I Departments

Weekly roundup: Ford ratifies Canadian labor deal, Used-vehicle prices ease, GM’s core earnings rise

Latest Articles

Weekly roundup: Ford ratifies Canadian labor deal, Used-vehicle prices ease, GM’s core earnings rise

NADA President cheers advancement of bill to block Chinese vehicles

Waymo’s driverless cars crash 68% less than humans, IIHS study finds

International automakers grow U.S. economic footprint 58%, new report says

Ford picks Apple Maps, Volkswagen warns of more cuts, Tesla avoids NHTSA probe

Rolling surveillance: NOW school buses ARE license plate readers!

AI Lead Capture Playbook: How to Turn More Leads into Test Drives

Auto Exchange Group enters franchised retail with Indiana acquisition

Ford picks Apple Maps for its UEV platform and $30,000 pickup

Volkswagen CEO warns more cuts needed to fend off Chinese rivals