Customer satisfaction is top of mind for auto dealers and was a major focal point of the 2023 NADA Show in Dallas. Joe Shaker, CEO and Founder of TruVideo and...
After peaking in 2020 in part because of digital retailing, customer satisfaction declined for the second year in a row, according to recent Cox Automotive research. At this year's 2023 NADA Show, CBT...
The pace of dealership consolidations quickened in 2022, a trend likely to continue this year, making it more important than ever for store owners to closely follow mergers and acquisitions...
Cox Automotive understands the importance of providing excellent customer experiences as the automotive retail industry firmly embraces digital retailing. At this year's NADA Show, CBT News anchor Jim Fitzpatrick joined Lori Wittman,...
As the automotive industry undergoes significant technological change, TrueCar aims to help dealerships provide total customer satisfaction for every transaction. Recently, CBT News anchor Jim Fitzpatrick sat down with Jay Nieman,...
Since 2020, uncertainty has become a running theme for the automotive industry. From material shortages to factory shutdowns, the pandemic became a significant disruption.
While some issues have begun to stabilize,...
Electric vehicles (EVs) have grown in popularity over the last couple of years. Whether it’s the Chevrolet Bolt or the Hyundai Ioniq, it’s almost impossible to visit an automotive website...
According to a Kelley Blue Book report, GMC, GM's heavy duty focused subsidiary, broke records in Q4 of 2022, possibly explaining why pickups remain at the top of the wish...
The Ford Bronco is swiftly catching up to the Jeep Wrangler in terms of sales, even though it hasn't yet done so. This is excellent news for Ford as well...
According to the Manheim Used Vehicle Value Index, wholesale used vehicle prices rose 2.5% between the ends of December and January. During the same period, used vehicle sales also rose...