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On this week's episode of F&I Today Becky Chernek interviews Jody DeVeer, CEO of AskPatty.com, on the importance of how to attract, train and retain...

A Service-First Philosophy Keeps Honda Dealership Growing By Mary Welch Vic Scholfield was a visionary when it came to customer service. Scholfield, and his brother Dick, opened...

CBT News - June 13, 2016 On today's show 5 Daily Habits That Will Increase Your Productivity Levels 6 steps to dealership compliance success One...

What is your goal and objective as a dealership: Improve the customer experience and foster loyalty, right? Well, one way of doing that (certainly)...

CBT News - June 03, 2016 On today's show 3 Ways to Ensure Your Company is Improving Everyone’s Future Are you targeting single women? Well,...

CBT News - June 02, 2016 On today's show 3 Ways to Ensure Your Company is Improving Everyone’s Future Are you targeting single women? Well,...

CBT News - May 31, 2016 On today's show When it comes to hiring women, are you for that or against it? We’ll show you...

Millennials Want Work/Life Balance and Fairness Treatment By: Adam Wright Every time the word “millennials” is uttered, it’s easy to see the eye rolls and groans...

Dealer Fights Customer Flight With Prices and Value By Mary Welch Need a four-wheel alignment or cabin air filter replacement but am not sure the dealership will...

The auto industry will change more in the next five years than it has in the last 50...that’s actually a quote from Mary Barra,...