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good habits

CBT News – January 21, 2016

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On today's show: Learn why a dip in auto stocks is actually a positive for dealers. How good are your results when it comes...
adding a position

What Position Is Your Dealership Missing? Our Insider Tells You Why...

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That sounds nice right? That’s the goal of course with every move and decision your dealership makes. So, if adding a position to your...
top used vehicles

CBT News – December 23, 2015

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On today's show: Grant Cardone discusses why certain salespeople don’t need more training in their stocking this christmas, but a pink slip instead. We’re...
mystery shopped

Don’t fear being ‘mystery shopped’; shape the process to work for...

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Worry more about what motivates online shoppers than about your grade, and sales performance will improve. BY DAVID KAIN Very few phrases elicit the level...

CBT News – December 10, 2015

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On today's show: Jody DeVere of AskPatty.com, on hiring women in the automotive business Auto industry predictions for the upcoming year A look at the impact a...

CBT News – November 24, 2015

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On today's show: Michael Sos, Product Manager for Interactive Media at Dominion Dealer Solutions, on the social media platform you may be neglecting How...

CBT News – November 23, 2015

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On today's show: One managing partner shares why dealerships struggle to hire women Why salespeople are still important to the car-buying process Are pre-paid...
AutoNation

A View from the Top – Mike Jackson, CEO of AutoNation

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  VIDEO TRANSCRIPT: Jim Fitzpatrick: Mr. Mike Jackson, the CEO of AutoNation. We're so happy that you joined us here on CBT News. Thanks very much...

CBT News – October 20, 2015

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On today's show: Erik Nachbahr, President of Helion Automotive Technologies, discusses how dealers can effectively manage data Sales Tip of the Day with Delia Passi...
Defensiveness With Customers

Avoiding Interactions That Can Lead To Conflict And Defensiveness With Customers

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Dropping these five questions and statements from your sales approach is a great start. BY DAVID LEWIS To some in the retail automotive industry, customers...