TSLA428.35016.56%
GM78.8000.39%
F12.3250.145%
RIVN14.2200.045%
CYD46.2402.51%
HMC24.5100.45%
TM187.530-1.47%
CVNA77.940-2.064%
PAG173.8102.2%
LAD293.9902.89%
AN205.9700.68%
GPI357.8307.67%
ABG200.390-0.06%
SAH81.2001.07%
TSLA428.35016.56%
GM78.8000.39%
F12.3250.145%
RIVN14.2200.045%
CYD46.2402.51%
HMC24.5100.45%
TM187.530-1.47%
CVNA77.940-2.064%
PAG173.8102.2%
LAD293.9902.89%
AN205.9700.68%
GPI357.8307.67%
ABG200.390-0.06%
SAH81.2001.07%
TSLA428.35016.56%
GM78.8000.39%
F12.3250.145%
RIVN14.2200.045%
CYD46.2402.51%
HMC24.5100.45%
TM187.530-1.47%
CVNA77.940-2.064%
PAG173.8102.2%
LAD293.9902.89%
AN205.9700.68%
GPI357.8307.67%
ABG200.390-0.06%
SAH81.2001.07%

Search for: Customer Data Platforms,

Jeremy Soileau boosts Bolton Auto Group’s customer satisfaction with transparency, mobile service, tech, and servant leadership.

How Jeremy Soileau drives loyalty through customer-first leadership

- November 18, 2025
A focus on transparency, training, and convenience is helping dealerships thrive in a market where customer expectations are rapidly shifting. On today's episode of Training Camp, Jeremy Soileau, managing partner...
Featured Training Camp
John Fitzpatrick, president and CEO of Force Marketing, shares practical strategies dealers can use to finish Q4 strong.

Force Marketing’s John Fitzpatrick on data, retention, and Q4 strategies

- October 2, 2025
As we approach the final quarter of 2025, many dealers are wondering how they can finish the year strong. On the latest episode of Inside Automotive, John Fitzpatrick, president and...
Inside Automotive Sales & Marketing
According to Mark Vickery, Ai is not about replacing human interaction but enabling dealers to provide a more personalized customer experience

Cox Automotive’s Mark Vickery on how AI is personalizing the customer experience

- September 4, 2025
According to Mark Vickery, the Associate Vice President of Performance Management at Cox Automotive, artificial intelligence (AI) is reshaping the automotive industry experience. On today's episode of Driving Solutions, Vickery...
Featured Management & Leadership
Colin Carasquillo shares how dealers can unlock first-party data using CDPs to personalize, automate and scale marketing efforts.

Activate your dealership’s hidden data goldmine with CDPs

- July 24, 2025
Most dealers are sitting on a massive but underutilized data goldmine. In today's episode of Marketing Matters, Colin Carasquillo, digital marketing director at Nielsen Automotive Group, discusses how to use...
Featured Sales & Marketing
The modern fixed operations leader isn't just managing technicians and advisors—they're managing informaton, in real-time.

Performance you can see: Data-driven fixed ops

- June 4, 2025
In today’s automotive retail environment, the difference between a profitable service department and one that’s just getting by often comes down to one thing: data visibility. The modern fixed operations...
Fixed-Ops Articles
Customer retention is a high-value differentiator for automotive dealerships. The economics are clear: retaining existing clients is cheaper.

Innovative strategies to enhance your dealership’s customer retention

- April 16, 2025
Customer retention is a high-value differentiator for automotive dealerships. The economics are clear — retaining existing clients is far more cost-effective than acquiring new ones. Customer loyalty is linked to...
Articles Sales & Marketing
auto tariff anxiety

How dealers can alleviate customer anxiety around auto tariffs – Lauren Fix | Car Coach Reports

- April 7, 2025
In today's episode of Inside Automotive, Lauren Fix, automotive expert and the founder of Car Coach Reports, joins Jim Fitzpatrick to discuss the current state of consumer sentiment as the...
Featured Daily Automotive News
Like many other sectors, the automotive industry faces the intersection of digital transformation and traditional customer service.

Balancing Tech and Touch: Maximizing Ease and Humanity in Automotive Customer Experiences

- March 27, 2025
Like many other sectors, the automotive industry faces the intersection of digital transformation and traditional human service. While technology offers unprecedented opportunities for efficiency and convenience, it risks creating distance...
Sales & Marketing Articles
April Simmons, Corporate Internet & Marketing Director at Horne Auto Group, joins to discuss the role CDP data has in modern operations.

Why outdated data is costing dealers more than they realize – April Simmons | Horne Auto Group

- March 6, 2025
As dealerships navigate the complexities of digital marketing and customer data, many are turning to Customer Data Platforms (CDPs) for a more streamlined approach. April Simmons, Corporate Internet and Marketing...
Sales & Marketing CBT Now
Joseph Michelli joins us on today’s Inside Automotive, to share strategies for thriving in 2025 by blending human connection with technology

How customer experience and AI will define dealers’ success in 2025– Joseph Michelli 

- January 15, 2025
As we kick off a new year, the focus for leaders is clear: delivering exceptional customer experiences while leveraging innovative AI solutions. Renowned speaker and New York Times best-selling author...
Featured Sales & Marketing


Latest Articles
Latest Articles 05/09/26

Weekly roundup: Trump threatens 25% tariffs on EU auto imports, Ford accelerates secret $30K EV truck, 14 VW dealers protest Scout’s direct sales approach

NADA urges Congress to reject REPAIR Act as bill advances to House committee
Latest Articles 05/08/26

NADA urges Congress to reject REPAIR Act as bill advances to House committee

Toyota Indiana A real-life field of dreams
Latest Articles 05/08/26

Toyota Indiana: A real-life field of dreams

Auto groups push USMCA extension, Stellantis expands EV push, Toyota misses profit estimates
Latest Articles 05/08/26

Auto groups push USMCA extension, Stellantis expands EV push, Toyota misses profit estimates

Fette Auto Group acquires Leo Kaytes Ford in Warwick, New York
Latest Articles 05/08/26

Fette Auto Group acquires Leo Kaytes Ford in Warwick, New York

Auto trade groups urge USMCA extension as tariff pressures reshape industry
Latest Articles 05/08/26

Auto trade groups urge USMCA extension as tariff pressures reshape industry

Stellantis, Leapmotor expand partnership with Europe EV manufacturing push
Latest Articles 05/08/26

Stellantis, Leapmotor expand partnership with Europe EV manufacturing push

Toyota misses Q4 profit estimates as tariffs, China competition pressure earnings
Latest Articles 05/08/26

Toyota misses Q4 profit estimates as tariffs, China competition pressure earnings

Wholesale used-vehicle prices dipped overall in April, while EV prices rose as rising gas prices reshape buyer demand, according to the latest Manheim Used Vehicle Value index report.
Latest Articles 05/08/26

Used EV prices surge in April as overall used-vehicle prices cool

2026 Ford Explorer Tremor review: Built for the trail, ready for the school run
Latest Articles 05/08/26

2026 Ford Explorer Tremor review: Built for the trail, ready for the school run

CBT News
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.