At the 2026 NADA Show in Las Vegas, CBT News is reporting directly from the show floor, giving dealers and industry professionals firsthand insights into tools and strategies shaping automotive retail. In this conversation, Bridget Fitzpatrick is joined by Tony Wanderon, CEO of EasyCare of APCO Holdings, to discuss how the company’s suite of products helps dealers drive retention, optimize fixed operations, and maximize profitability through proactive customer engagement.
Key Takeaways
- EasyCare’s products, including service contracts and F&I solutions, are designed to create long-term value rather than just immediate revenue. By providing comprehensive coverage and support for customers throughout the life of their vehicle, dealers can drive repeat service visits, strengthen customer loyalty, and increase profitability in the fixed operations department. Retention-focused strategies like this ensure that the dealership captures revenue opportunities from existing customers while reinforcing trust and satisfaction.
- EasyCare’s new AI-driven platform, EasyCoach, enables dealers to monitor and improve F&I and service presentations in real time. By analyzing each interaction, the system provides proactive coaching, helping staff deliver more effective presentations and identify missed opportunities. This approach shifts dealerships from reactive problem-solving to proactive revenue generation, ensuring that every customer interaction is optimized for both sales and service outcomes.
- EasyCare positions itself as a partner rather than just a vendor. The company supports dealers not only at the point of sale but also throughout the customer’s relationship with the dealership. Even for customers who purchased protection products years ago, EasyCare ensures they are served properly, maintaining the dealership’s reputation and trust.
Catch all of CBT News’ coverage of the 2026 NADA Show here.
