What Does Staff Turnover Actually Cost the Dealership?
If I asked you whether employee turnover was good or bad you would already know that it’s bad. But there’s a deeper question – how bad is it? That’s the...
TSLA352.840-4.61%
GM80.470-0.17%
F12.310-0.07%
RIVN14.9700.18%
CYD32.6100.17%
HMC32.090-0.4%
TM186.710-1.59%
CVNA63.6203.15%
PAG201.780-5.44%
LAD289.260-13.81%
AN156.800-4.56%
GPI240.930-1.3%
ABG173.950-5.73%
SAH59.850-2.6%
TSLA352.840-4.61%
GM80.470-0.17%
F12.310-0.07%
RIVN14.9700.18%
CYD32.6100.17%
HMC32.090-0.4%
TM186.710-1.59%
CVNA63.6203.15%
PAG201.780-5.44%
LAD289.260-13.81%
AN156.800-4.56%
GPI240.930-1.3%
ABG173.950-5.73%
SAH59.850-2.6%
TSLA352.840-4.61%
GM80.470-0.17%
F12.310-0.07%
RIVN14.9700.18%
CYD32.6100.17%
HMC32.090-0.4%
TM186.710-1.59%
CVNA63.6203.15%
PAG201.780-5.44%
LAD289.260-13.81%
AN156.800-4.56%
GPI240.930-1.3%
ABG173.950-5.73%
SAH59.850-2.6%
Discover strategies and insights for building stronger dealership teams, improving operations, and leading with impact. This category highlights best practices from top-performing managers and executives in the automotive space—covering everything from organizational culture and employee retention to succession planning and executive decision-making.
Management & Leadership
Positive Reactions to Negative Rejections
Even the best salesperson will have a bad day. Rejection comes hand-in-hand with sales, so it’s essential to know how to react when the person on the other end says...
How to Maximize the Return on Your Dealership’s CRM and Improve Sales Productivity – Mark Vickery, VinSolutions
There are countless ways a CRM solution can provide the car buying market with a more connected, personalized, and overall better shopping experience. In fact, according to Nucleus Research, the...
Why Unconscious Bias Training is Important for Your Bottom Line and Dealership Reputation
As humans, we all have perceptions and prejudices that can transition into biases if we aren’t careful. If left unchecked, these biases can develop into strong stereotypes or beliefs that...
What Makes a Great Salesperson a Superstar? The Answer Might Surprise You – Bob Burg, Co-Author of the “Go-Giver” Series
What makes a great salesperson great at sales? Is it all about the numbers, or is it about having the right mindset and building positive relationships? The answer might not...
How to Tune Up Your Staff’s Health and Keep Them Around for the Long-Haul – Jiselle Perez, Bean Auto Group
It’s no secret that healthy employees are more likely to have positive attitudes and more energy to complete tasks at your dealership. Healthy habits can also lead to lower insurance...
Five Tips for Handling Internal Staff Transitions Within Your Dealership
In an ideal world, today's entry-level employees would always become tomorrow's senior leaders at your dealership. Ultimately, many factors impact whether an employee makes a lateral or vertical transition within...
What Can a Board of Advisors do For Your Dealership?
When you think of a board of directors, you probably think of a big corporation with shareholders and responsibilities for reporting to the SEC. While you are correct that most...
Common Complaints of Female Car Buyers and How to Address Them to Improve Sales – Lisa Copeland, Cars Her Way
Welcome back to CBT News, today we sit down with Lisa Copeland, Founder of Lisa Copeland Global and CEO of Cars Her Way, to discuss some of the concerns female...
Signs That It’s Time to Fire Your F&I Manager
‘We have to let you go. Clean out your desk and hand in your keys’.
There isn’t a manager on the planet that has not dreaded having to say those words...
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