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How to Turn Recalls Into Positive Customer Experiences

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Recalls are never good news for customers. At best, it means the added inconvenience of scheduling an appointment, waiting for the repair, and/or leaving their vehicle with the dealership. At worst, unaddressed recalls can cause accidents, or induce fear of potential issues. In 2018, around 30 million vehicles in the U.S. were affected by recalls, […]
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FTC makes a big move on recalled vehicles

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The public has long been wary of used cars and the claims of roadworthiness by the dealers who sell them. On Friday, the nation’s main advertising regulator issued a ruling that consumer groups complained will give used-car dealers too much leeway in the disclosures they are required to make. The Federal Trade Commission, in a […]
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Daily Newscast: Mike Jackson discusses selling cars with recalls

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On Today’s Show, AutoNation makes big move on sales compensation and selling cars with recalls, Nissan dealers using factory cash incentives to roll more...

CBT News – July 31, 2015

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On today's show: - Kevin Bradberry, President TK Worldwide, explains what you should look for in a sales manager - Karl Brauer, Senior Analyst at Kelley...

CBT News – July 30, 2015

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On today's show: - CBT Automotive Network Founder and CEO Jim Fitzpatrick speaks with Roger Penske at the Automotive Hall of Fame induction ceremony - Karl...