Creating Customer Rapport
You don’t have to be BFFs, but They Must Like You
All of us who truly want to serve our customers are looking for ways to create rapport with them that...
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GM84.0702.57%
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RIVN16.680-0.08%
CYD51.8301.8%
HMC26.9700.53%
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ABG199.5500.02%
SAH83.710-0.9%
TSLA411.1704.74%
GM84.0702.57%
F14.790-0.05%
RIVN16.680-0.08%
CYD51.8301.8%
HMC26.9700.53%
TM180.2205.27%
CVNA68.9004.8%
PAG180.070-0.89%
LAD308.520-4.86%
AN193.3901.86%
GPI325.7400.41%
ABG199.5500.02%
SAH83.710-0.9%
TSLA411.1704.74%
GM84.0702.57%
F14.790-0.05%
RIVN16.680-0.08%
CYD51.8301.8%
HMC26.9700.53%
TM180.2205.27%
CVNA68.9004.8%
PAG180.070-0.89%
LAD308.520-4.86%
AN193.3901.86%
GPI325.7400.41%
ABG199.5500.02%
SAH83.710-0.9%
Headlines
3 Best Practices for Online Reviews – Jamie Oldershaw, GM DealerRater
How important are online reviews to shoppers? Very important, as it turns out. The fact is, 90% of consumers read online reviews before visiting a business. And 88% of consumers trust...
Is Subprime Debt a Systemic Issue for the Auto Industry?
Steve Eisman, Group Fund Manager with Neuberger Berman and the inspiration behind a character from the movie "The Big Short," once said, "We are in an environment where credit quality...
Making the Most of Your Service Drive – Interview with Frank Ferrara, Automotive CX Summit Speaker
CBT's Jim Fitzpatrick sits down with Frank Ferrara, Former Executive VP of Customer Satisfaction at Hyundai Motor America, to discuss Frank's upcoming talk at the Automotive CX Summit. Frank's talk...
As Viewers Drift Online, Advertisers Hold Fast to Broadcast TV
TV ratings are collapsing. Media stocks are falling. Cord cutting is accelerating.
There has been no shortage of bad headlines for television networks over the last few months, as investors grow...
5 Tips for First Time Sales Managers
You were just promoted for the first time to sales manager. Congrats! The path for most sales managers, typically bag carrying sales reps themselves once, is to come up through...
J.D. Power’s Jonathan Banks on Smart Inventory Tactics
In this insightful interview with Jonathan Banks, Data & Analytics at J.D. Power, Joe drills down to uncover findings and best practices for dealers during the current market plateau.
Used car inventories...
What’s behind GAP loss ratios?
For those dealers who participate in reinsurance and follow loss ratios, you’ve probably seen a spike of increasing Guaranteed Asset Protection contracts within the last couple years. At EFG Companies,...
How to Be a Great Leader That Everyone Wants to Follow
They say that good leaders are born, not made. But no matter how great a leader we think we are, we can all stand to foster and improve our leadership and...
Car Sales Will Be Key to Job Creation
The rubber is about to meet the road for the U.S. economy. An unlikely candidate, the auto sector, has emerged as the key piece of economic data. That means that...
