More from Fixed-Ops
Why service BDC training matters to dealership retention
Dealerships can invest in service technology, build business development centers and track customer satisfaction scores, but Jeff Cowan says none of that matters if customers don't know what to expect...
Why service leaders must teach ELR to their teams
Many service managers can't explain effective labor rate (ELR) to their own teams. This number shapes profit in every service department, yet most dealerships treat it as a spreadsheet line...
All American Auto Group expands mobile service to strengthen customer loyalty
The first service appointment can set the tone for a customer's entire relationship with a dealership. Jim Sabino, Fixed Operations Director at All American Auto Group, explains how his team...
Growing revenue and customer loyalty through mobile service
Mobile service can grow well beyond recalls and oil changes when a store commits to building it out. On today’s edition of CBT Live, Jeremy Stephens, Remote Operations Director at Bozard...
