Goodbye to the oil change
Tires are one of the major keys to customer retention. It has taken a decade or more, but most dealers now realize this is true. But what if I told...
TSLA429.54011.69%
GM79.3102.1%
F14.8351.165%
RIVN14.3440.1943%
CYD57.4701.81%
HMC26.5900.33%
TM190.2900.62999%
CVNA67.2902.9%
PAG164.4502.72%
LAD276.3801.85%
AN190.0103.58%
GPI323.3903.28%
ABG186.2650.885%
SAH77.0601.16%
TSLA429.54011.69%
GM79.3102.1%
F14.8351.165%
RIVN14.3440.1943%
CYD57.4701.81%
HMC26.5900.33%
TM190.2900.62999%
CVNA67.2902.9%
PAG164.4502.72%
LAD276.3801.85%
AN190.0103.58%
GPI323.3903.28%
ABG186.2650.885%
SAH77.0601.16%
TSLA429.54011.69%
GM79.3102.1%
F14.8351.165%
RIVN14.3440.1943%
CYD57.4701.81%
HMC26.5900.33%
TM190.2900.62999%
CVNA67.2902.9%
PAG164.4502.72%
LAD276.3801.85%
AN190.0103.58%
GPI323.3903.28%
ABG186.2650.885%
SAH77.0601.16%
Fixed-Ops
Auto dealers have room for improvement when it comes to the tire market
J.D. Power's 2022 US Original Equipment Tire Customer Satisfaction Study highlights the experience of car owners with tires that their vehicle was equipped with from the factory. The study also...
The best post-pandemic practices for your service department
According to CNBC, the auto industry is one of the most affected by the COVID pandemic. Now that it’s ending and we are learning to adjust our life to live...
4 strategies to manage vehicle servicing in an ICE and EV world
The rise in popularity of electric vehicles, thanks to a combination of consumer demand and regulatory efforts, will drive a significant increase in their market share over the next two...
How service managers can drive profits and keep customer service intact during busy times
Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and NADA Dealer Academy guest instructor on...
Why booking the first service visit is key for customer retention
With new vehicle inventory still hard to obtain and used car prices significantly higher than just a year ago, it’s to be expected that the service department will be busier....
New TechForce survey reveals enormous need for women auto technicians
While chip shortages are the current supply chain issue plaguing the automotive industry, another even more dire problem is arising. According to the TechForce Foundation, as of 2020, the current...
What does a healthy work environment look like for fixed ops?
The Bureau of Labor Statistics estimates there were 60 deaths among automotive technicians in 2019. With this information in hand, it’s more important than ever to have a healthy work...
How will EVs affect your service department?
As dealers grapple with the impact that electric vehicles will have on their business, the one topic that is often glossed over is, what will these vehicles do to the...
How to fill the gaps in your service BDC and create excellent customer experiences
Dealerships are always looking for ways to drive efficiency and profits further by adding new technologies. Back in June of 2021, Proactive Dealer Solutions launched Brooke.ai, automotive's first digital voice assistant that can...
