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John Stephens

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As senior vice president of Dealer Services at EFG Companies, John Stephens directs the company’s direct sales and service channel, providing EFG’s solutions and engagement to auto dealers. John serves as a strategic copilot in guiding his clients’ businesses to greater profitability, and they will tell you that they rely upon his recommendations and leadership as a trusted partner. He is responsible for leading the Dealer Services team in optimizing the profitability of EFG’s direct dealer partners and supporting the use of EFG products and services. In his 25 years in the automotive industry, John has held many positions, from F&I contractor and director to a general sales manager. When working for Mac Haik, his store ranked number seven in the nation for unit sales.
future dealership

The Dealership of the Future

The dealership of the future? Hint: It’s all online In these days of rapid change, I am frequently asked by dealer principals: “How do I...
car sales

Are Today’s Vehicles and Buyers Mismatched?

Edmunds.com recently released auto sales details through September 15. Whether or not this was directly attributed to Hurricanes Harvey and Irma, there was a...
regulation and compliance

Mired in Regulation. Vital Information about Compliance

When it comes to compliance, significant attention has been paid to the Consumer Financial Protection Bureau (CFPB). And while this is all well and...
GAP loss

What’s behind GAP loss ratios?

For those dealers who participate in reinsurance and follow loss ratios, you’ve probably seen a spike of increasing Guaranteed Asset Protection contracts within the...

As the Market Turns

What You Need to Know in the Upcoming Months By John Stephens Since 2011, the automotive industry has undergone rapid growth and rapid change, with an average...

How to Use F&I to Grow Income Potential

A Team Approach to F&I In The Service Drive By John Stephens Coming out of the 2016 NADA Convention, one of the most discussed topics...
Market-Based Strategiesvideo

Applying Successful Market-Based Strategies For Profitable Returns on New and Used Cars

Is your car dealership spending money on marketing to make money on investments? Brian Finkelmeyer, Director of Conquest at vAuto, chats with Jeremy Beaver, Chief...
record high

5 Ways Dealers Can Help Customers Wade Through Record High Vehicle Pricing

Many automotive analysts have projected a decrease in the number of cars sold this year. The primary reason given for this was the fear...
video

Using Technology to Increase Service Sales and Efficiency – Jim Roche, Xtime

CBT's own Jim Fitzpatrick sat down with Jim Roche, Senior Vice President of Marketing and Managed Services for Xtime, a Cox Automotive company, to...
staff meetings

Are You Operating your Staff Meetings In A Way That Actually Helps?

Let’s be honest: no one likes meetings. Generally, we find meetings to be unproductive wastes of time, which we put up with because they’re...
Blinkervideo

Buy, Sell, and Finance a Car All Through One App – Blinker

Sometimes in the automotive retail industry, the idea of good technology that helps dealers and consumers help, buy, and sell cars comes from someone...

Moments of Truth

Moments of truth define you as a salesperson. The way you handle certain things the customer throws at you has a direct effect on...

Doing More With Your Website Visitors

On this week's episode of Auto Marketing Now, Brian Pasch talks about using data sources to understand who is visiting your website and how...

Wasted Dollars in Your Service Lounge

People live at a faster pace nowadays. How time feels to someone is relative to what their priorities are at any moment. On this...

Follow-Up Calls

On this week's episode of the Tom Stuker Show, Tom goes over the 3-day follow-up call as well as pre/post-CSI scripts and pre/post-service scripts.