Time and efficiency are important when it comes to the customer buying experience, but obviously, conducting the appropriate moves in every step of the process is just as important. Especially...
FARMINGTON HILLS, Mich., -- Mercedes-Benz Financial Services USA LLC has been ranked highest in the just-released J.D. Power 2017 U.S. Dealer Financing Satisfaction StudySM in the categories of Retail Credit-Luxury Captive (a combined category...
COSTA MESA, Calif., Aug. 14, 2017 -- Great relationships trump low interest rates and product mix when it comes to automobile dealer satisfaction with lending institutions. According to the J.D. Power 2017 U.S....
Joe sits down with Ken Shilson, the "Guru of Buy Here Pay Here" and President/Founder of the National Alliance of Buy Here Pay Here Dealers (NABD), to discuss sub-prime auto...
Joe sits down with Steve Roenneau, VP of Compliance for EFG Companies, to discuss simplifying the sales process for customers, industry regulations, and F&I Manager training.
Tire-related protection plans – some of them offered for free – can keep customers coming back to dealerships.
“The National Automobile Dealers Assn. shows that every time a customer walks in...
On this week's edition of F&I Today, Becky invites Tony Troussov back on to talk about whether or not box closing and menu selling can be used hand-in-hand.
On this week's episode of F&I Today Becky welcomes back Tony Troussov, Director of Training for Automotive Development Group to discuss F&I fundamentals. Far too many F&I professionals likely fall...
Becky invites Noel Walsh, CEO of NW&A Sales Training, back on the show to go over how you can be sure that your team is implementing what they learned after...