Remember those things you used to do? The little things that mattered to customers? The things that showed you truly cared about what customers liked and wanted? For F&I customers, Becky Chernek, host of the show F&I Today, says those things still matter, but some people aren’t sure what those things are.
Weekly Newsletter
Get the latest automotive industry news and trends delivered straight to your inbox.
The rise of negative equity challenges dealerships and customers alike. On today's episode of F&I Today, Paul Brown, Vice President of Ascent Dealer Services, explains how negative equity affects trade-in...
Dealerships can increase customer satisfaction and drive long-term profits by improving communication between finance and insurance (F&I) and service departments, Paul Brown, Vice President of Ascent Dealer Services, said on...
The industry still confuses training with development
Nearly every company that supports dealership F&I departments claims to offer training and development. In practice, those two terms are often used interchangeably, even...
Dealerships across the country are reassessing lifetime limited warranty programs as rising repair costs and shifting profit participation dynamics begin to impact long-term performance. During today’s Training Camp episode, Rob...