Remember those things you used to do? The little things that mattered to customers? The things that showed you truly cared about what customers liked and wanted? For F&I customers, Becky Chernek, host of the show F&I Today, says those things still matter, but some people aren’t sure what those things are.
Weekly Newsletter
Get the latest automotive industry news and trends delivered straight to your inbox.
CBT News is proud to recognize Remarkable Leaders in F&I who are raising the bar inside their dealerships and across the automotive industry. Joining us to commemorate this achievement is...
Remote F&I is no longer just a workaround. For dealers selling cars to out-of-state buyers or customers who simply prefer to close from home, it is becoming a standard part...
Paul Brown, Vice President of Training and Development at Ascent Dealer Services, says dealerships must rethink finance and insurance (F&I) as rising vehicle prices, repair costs, and longer loan terms...
As dealership customers become more payment-sensitive and less tolerant of friction, finance and insurance departments face growing pressure to modernize how they present products and build trust.
During the latest episode...