On the latest episode of Straight to the Point, host Frank J. Lopes is joined by Adam Marburger, President of Ascent Dealer Services. Marburger is one of the leading authorities in...
Consumers have been concerned about vehicle theft for many years. In response, dealers have sold a variety of theft recovery solutions as part of their menu of F&I products and...
The auto finance market is returning to pre-pandemic levels, according to Experian’s Q2 State of the Automotive Finance Market report. So what does this mean for the industry overall? On...
No one likes being ‘sold’. We all shrink away when we hear something that even remotely sounds like a sales pitch and in F&I, it’s easy to feel like that’s...
We make things way too difficult in the F&I office. We often forget that people buy from people that they like and trust. We spend an abundance of time drilling...
On today’s show, we continue the conversation on digital retailing best practices and how the auto industry can elevate online transaction services. We're pleased to welcome back Aaron Bickart, Executive...
F&I departments nationwide are once again facing challenging times. The one-two punch of the pandemic hanging on due to the Delta variant and the chip shortage has created a unique...
There are many factors that go into a used car dealership’s success or failure — customer service, management, and just plain ol’ luck — but one of the most overlooked...
There was a time when no dealership (and certainly not F&I) thought much about handling any part of the car-buying process over video, but here we are. Deals had always...
J.D. Power and JM&A Group have come together to develop and increase F&I innovation, but it doesn’t end there. The companies will additionally offer F&I training and certification programs. On...