What The Latest Buy-Sell Market Trends Mean for the Auto Retail Industry – Ryan Kerrigan | The A.R.T. of Dealing with Angry Customers | Are You Hiring for Skill Sets Your Dealership Needs Most?

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Today on CBTNews.com – Wednesday, October 23rd, 2019:

newscastWhat The Latest Buy-Sell Market Trends Mean for the Auto Retail Industry – Ryan Kerrigan, Kerrigan Advisors
On today’s show, we’re pleased to welcome back Ryan Kerrigan, managing director of Kerrigan Advisors. In this segment, Ryan and Jim discuss the state of auto retail’s buy-sell market, consolidation trends, what the public stock prices are doing, and the key takeaways from the Blue Sky Report. Watch Now

newscastThe A.R.T. of Dealing with Angry Customers
I know a thing or two about dealing with angry customers.  A big part of my time at college was spent on a phone line dealing with angry customers all day working on a “resolution desk”, which was simply a team where all angry customers went to be dealt with.  What I’ve found through that experience, and many others since, is that dealing with angry customers is just like overcoming sales objections. You may have heard “Acknowledge, Respond, and Transition.”  It’s a tool most often associated with selling and overcoming sales objections. What I’ve found is the same approach works for dealing with angry customers. Hence, the A.R.T. of dealing with angry customers. Read More

newscastAre You Hiring for Skill Sets Your Dealership Needs Most?
The 21st Century is shaping up to be one of great change for the auto industry. In this ever-shifting environment it seems harder than ever to determine who would make a good team member when looking at potential employees. That said, there are a few key skills you’ll want to look for during the interview process. These are skill sets that are emerging as vital for dealerships that want to maintain an edge as we march further and further into this new world of ours. Read More

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