On today’s CBT Newscast for Friday, June 16th, 2017:
The dealership employee most responsible for your phone processes
True or False: The most important person at a dealership (when it comes to handling phone calls) is the receptionist. Hear what Mike Haeg had to say when we asked him the same question. Watch Now
A Formula for Dealership Success Despite Shrinking Margins
Software shouldn’t dictate your process, but it can help you figure out whether or not your process is working for you. And when margins shrink, those insights can be a significant competitive advantage. Read More
Flexdrive Car Subscription Service Hopes to Get People in Dealerships
Cox Automotive, the parent company of Kelley Blue Book and Autotrader, has teamed up with dealer network Holman Enterprises to create the Flexdrive mobile app. Flexdrive is a vehicle subscription service that allows you to book a car from a dealership without a down payment, long-term contract, or mileage limit. It also covers service and insurance.
Eliminate This Big (And Expensive) Time-Waster in Your Service Department
Time really is money. Years ago, I took a job as a technician for a dealer that had 22 techs. The first time I took a work order to the parts department to get prices for an estimate was a shock. There was a 20-minute wait just to hand the paperwork to a parts person.