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consistent

Maintaining Level of Service Consistency Through Pandemic Recovery

Maintaining a consistent level of service at all times is extremely important to the long-term success of your service department. It only takes one...
Sunrise Chevyvideo

How Sunrise Chevy Managed to Have a Record Month in Used Car Sales –...

On today's show, we’re pleased to welcome back Rudy "El Patronn" Tremenio, Managing Partner of Sunrise Chevy in Forest Hills, NY. In this segment,...
video testimonials

Benefits of Video Testimonials

Customer reviews make a big difference in how customers hear and think about your business. Even before COVID-19, video testimonials were gaining attention as...
Potamkin Hyundaivideo

Georgia Dealer Kevin Kolb Discusses Making the Right Moves Before, During, and After COVID-19

On today’s show, we’re pleased to welcome Kevin Kolb, President and General Manager of Potamkin Hyundai Stone Mountain in Lilburn, Georgia. In this segment,...
road to the sale

Road to the Sale: Selling in the Age of COVID

Why Talk about the Road to the Sale? We (three) have been in the auto business long enough to cultivate a lot of gray hairs...

Building a Culture Around Your Dealership’s Digital Retailing Process

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your...

Are Your BDC Employees Using the Right Language During this Crisis?

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...

April Kerrigan Report: Have Dealership Values Taken a Hit During the...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...

Contacting the Customer After the Sale

 On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel