Leading the Nation in PPP Loans, Texas Dealers Rely Heavily on Stimulus Through Pandemic
Texas has been undoubtably one of the hardest hit states for the continued spread of the coronavirus. As some areas of the country have minimized restrictions, Texas has been forced to roll back their reopening plans. For Texas auto...
As CVS and Walmart Make Masks Mandatory, Should Dealers Follow Suit?
Effective July 20th, CVS Health will require that all customers wear face masks while shopping in their stores nationwide. Walmart has also announced that all their shoppers in the United States will also be required to wear masks while...
What the 2008 Recession Can Tell Us About The Impact of COVID-19 on Auto...
Can we learn a bit about the future of the automotive industry from lessons of the past? The recession of 2008 could tell us a lot about what to expect as the automotive industry looks to rebuild. Currently, automotive...
Five Tips for Recruiting Dealership Team Members During COVID-19
Even amid a global pandemic, workers will resign, or you may see the need to add additional support to your teams. However, being able to meet potential candidates in person, or holding dealership hiring fairs may no longer be...
How Dealerships Can Come out of the COVID-19 Scare Stronger Than Before
The globe is facing an unprecedented challenge, and in many ways, auto dealerships are in the front lines. Despite the growing popularity of online car buying, 95% of vehicles are still purchased in a dealership. Those numbers are likely...
Bill Jacobs BMW Makes Donation to Protect First Responders and RMHC
In yet another story of dealers helping their communities, the focus turns to Bill Jacobs BMW of the Bill Jacobs Auto Group in Illinois. In Mid-May, Bill Jacobs BMW joined with the regional BMW marketing team to hand out...
How Autotrader is Encouraging Consumers to Buy Online – Greta Crowley, VP of Marketing
On today’s show, we’re very pleased to welcome Greta Crowley, Vice President of Marketing for Autotrader. In this segment, Greta and Jim tackle Autotrader's recently launched, new national TV campaign, “Dealer Chats,” which shows shoppers how easy car buying...
How Managers Can Better Train Their Staff After the Pandemic – Dave Anderson, LearnToLead
On today's show, we’re pleased to welcome back Dave Anderson, motivational speaker, leadership strategist, and President of LearnToLead. Last time Dave was on our show, he tackled how managers should deal with the varying degrees of employee entitlement. In today's segment, Jim...
Making the Commitment to Provide a Top-Tier Customer Experience
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the necessary changes to the customer experience brought on by COVID-19.
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How to Up Your Game When it Comes to Engaging with Consumers Online –...
On today’s show, we’re so pleased to welcome back Mahesh Shah, EVP, Chief Product and Technology Officer at CDK Global. In this segment, Jim and Mahesh discuss what CDK is doing to help its customers engage with consumers now that...
Staff Shortages Continue Delaying Inventories
OEMs have started the process of resuming operations at plants as they were pre-pandemic. While many employees have returned, most factories are still lacking...
New EV Competitors Try to Dethrone Tesla
The EV market has been dominated by Tesla in 2020, with little resistance from any other company in the market. However, Elon Musk’s auto...
Steve Jordan Joins KAR Global After 7 Years as NIADA President
Earlier this week, industry heavyweight KAR Global announced that auto retail veteran Steve Jordan would join their ranks this September as their executive vice...
Sean Gardner on Converting Both Digital Leads and Unsold Customers
In light of the COVID-19 pandemic, there are more digital opportunities for dealers and customers than ever before. Car buyers want to get as...
Tom Maoli Asserts COVID-19 Created a ‘perfect storm’ for Auto Retail
When dealing with the COVID-19 pandemic, serial entrepreneur Tom Maoli says, "the barrier became the blessing." Tom is the President and CEO of Celebrity...
Generate More Be-Backs with this Step-by-Step Guide
Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...
Mastering Your Vehicle Service Contract Sales
Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...
Eliminating Your Customers’ Fears
On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...
June Kerrigan Report: Retail Automotive Bounces Back Strong
After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...
