Management

On today's edition of CBT News, Jim Fitzpatrick talks with Shay Foley, F&I Director at Champion Chevrolet of Avon, Indiana to discuss the new challenges for today's F&I manager. Recently named one of Automotive News 40 under 40, Shay originally came from a law enforcement background. After...

Overseeing multiple dealerships with hundreds of employees is certainly not an easy task, and requires precision management. In this segment, Jim Fitzpatrick talks with Jarryd Carver, executive managing partner of two Maryland dealerships, Sheehy Hyundai of Waldorf and Sheehy Ford of Marlow Heights. For...

Performance management is designed to help managers and employees better work together to achieve organizational goals. Successful performance management starts with planning objectives with the employee, then monitoring how well these objectives are getting accomplished and finally reviewing the employee’s performance and overall contribution...

Team building is seen as essential to businesses and corporate culture. Every year, businesses large and small shell out hundreds to thousands on company retreats and exercises. These activities can range anywhere from the typical--sunrise yoga and bowling--to wildly unusual--zombie hunting and chariot racing....

Joining Jim Fitzpatrick on today's CBT News segment is Mark Tewart, President and CEO of Tewart Enterprises, one of the country's leading automotive training companies, to discuss what dealers should be doing today to prepare for a strong and successful 2019. Mark believes that there...

Success in your service department relies heavily on teamwork. No single member of the team can perform all of the tasks necessary for a successful customer experience. There are too many moving parts. The customer service experience begins with service advisors greeting the customer and...

Salespeople… ahh, they grow up so fast, don’t they? One day they’re young, wide-eyed Green Peas treating every Up like a qualified buyer, selling sixteen out of the gate and hanging on your every word; and the next, they’re a bunch of know-it-all 8-Car Alans...

One of the most challenging aspects of managing a business is earning employee respect. No matter if you’re new to the dealership or have worked alongside the rest of the team for years before being promoted, inevitably there will be some testing when you...

You've invested in your employees. Advertising a post, shortlisting, interviewing and training people costs time and resources, on top of the wage that you're paying. You want to get a return on this investment. But because you're employing human beings, not robots, they will...

In order for you to have the most productive and effective staff, you need to understand the psychology behind praising others for a job well done. Appreciation and praise are fundamental human needs. An individual generally responds positively to appreciation that is expressed through...