Business Improvement Made Simple

improvement
Whether you're a 10- or 100-employee dealership organization, ongoing improvement is the name of the game. Businesses are not static. Your business is either on an upward track or it is on its way down. Making consistent improvements to make your business better is...


The Power of Feedback

feedback
You head to the doctor and complain you are not feeling well. The doctor sends you for a battery of tests. You return the following week and you sit back with the doctor to review results. Then you notice a few things circled in...

When to Change Your DMS Provider

dms provider
An Automotive dealership is a constantly evolving and advancing machine that continues to take on new information every single day. This could essentially mean that their Dealership Management System (DMS) is their central nervous system. Their central nervous system, the DMS, essentially controls the...

Creating a Healthy Environment: Expectations & Accountability

team members
Having been raised in a family car dealership makes it easy for me to comment on life as a car salesperson.  Fortunately, my work allows me to work side-by-side with sales professionals and I’ve come to realize every dealership sales team needs a little...

10 Tips for Organizing Meetings That Benefit Your Team

meetings
Meetings have been a part of businesses since the beginning across all sorts of industries. They allow leaders and employees to have a clear idea and goal of what needs to be done. However, traditionally meetings have either been long, boring, or mundane. Meetings...

Are You Taking the Necessary Steps to Prevent Identity Fraud in your Dealership?

identity fraud
Every time we turn on the TV or log into a news app on our phones, we are reminded of how easy it is to become a victim of identity fraud. Tens of thousands of people each year have their identity stolen in the...

5 Things That Keep Buyers Out of Your Dealership

dealership
Many career salespeople stay in the car business because they like helping people. It’s a great feeling, to help people make a major purchase by showing empathy, professionalism and by using a non-pushy, consultative approach. Even with all that to offer, why are buyers not...

Guess Who Foots the Bill for Those Vendor Perks?

vendor perks
The area rep for Vendor X, a digital marketing provider, just drove away from your dealership with your internet manager in the passenger seat. Don’t worry, they’ll be back; your internet manager is just being treated to a free lunch. A simple perk, if...

Appropriate Behavior in A Dealership Starts at The Top

Raj Nair
Ford Motor Company sent a strong message to employees and the public this week, sending one of its top executives packing after investigations revealed incidents of “inappropriate behavior.” The executive, Raj Nair, was the head of Ford's North America and stands to lose, according to...

Sally Whitesell: Relevant and Engaging Training Tips for Your Automotive Team

training tipsvideo
  CBT News Contributor Sally Whitesell, Founder, and CEO of SW Service Solutions, Shares Training Tips for your team using strategies that are relevant and engaging . SW Service Solutions provides automotive service advisor training that turns your service advisors into sales and customer service professionals. Sally...

HEADLINES

Appvideo

Quickly and Easily List and Buy Inventory with New Manheim Express App

May is just around the corner and that means that Manheim is approaching their pilot run with a new mobile application Manheim Express before...
newscastvideo

Offer a Customized Online Experience at Your Dealership | Quickly and Easily List and...

On today's CBT Newscast for Wednesday, April 25th, 2018: Offer a Customized Online Experience at Your Dealership - Paul Wagner, CloudEngage Every dealer wants to make...
online experiencevideo

Offer a Customized Online Experience at Your Dealership – Paul Wagner, CloudEngage

Every dealer wants to make sure their dealership has a great online and offline customer experience. On today’s show, we are joined by Paul...
content calendar

Does Your Marketing Department Need A Content Calendar?

Consistency is a word that is frequently heard in the marketing and advertising world. Do you know what you’re blogging, sharing, and posting this...

7 Levels of Sales Persuasion

  On Today’s edition of On the Mark, your host Mark Tewart reviews his 7 levels of persuasion and how they influence your customer. Mark explains...

Focusing Less on Conversions and More on Outcomes

On today's episode of Auto Marketing Now, Brian Pasch challenges dealers to focus less on conversions and more on outcomes.

Delivery Prospecting Form

On this week's episode of the Tom Stuker Show, Tom goes over the delivery prospecting form and discusses the importance of using this technique...