Management

Unifying your team under a strong company culture and value system is crucial to building a successful, functioning business. This means, employees today need encouragement and empathy in order to thrive and be motivated. Here to explore this further is Dr. Paul White, business psychologist, best-selling author of “The 5 Languages of Appreciation in the Workplace”, and president of Appreciation at Work. "Yes, we need to motivate ourselves, there's no doubt about that, but also, people who succeed tend to...

The auto industry has seen some levels of success in the past 90 days, but there is some apprehension about how the industry will continue to perform moving forward. Anxiety among dealer leaders, managers, and salespeople is still high and uncertainty lingers. Here to discuss how dealers can support and motivate their staff with a strong dealership culture during these trying times is Walter Bond, motivational speaker, and Fortune 200 business coach. "If you're doing well right now, it's because...

Online car-buying platforms have become vital resources for dealers across the country. Many dealers believe the focus towards online car shopping and delivery has changed the car buying experience forever. While several dealers are trying to fast-track the integration of a digital retailing process, Jimmy Ellis, president and CEO of the Jim Ellis Automotive Group was prepared in advance for this eventuality. Jimmy joined us to talk about the impact of COVID-19 and how their online buying and delivery...

At the start of the COVID-19 pandemic, New York City quickly became the epicenter of the virus, and the city promptly shut down for months longer than anyone anticipated. However, amidst the challenges and uncertainty, Paragon ended the month of June as number one in the nation for new and used Acura sales and number one in the nation for new and used Honda sales. Here to discuss this impressive milestone is Brian Benstock, Partner GM and VP at...

  Welcome to another episode of Dealer Forward. Today’s panel discussion covers the Cox Automotive Marketing, Fixed Ops, and Sales Dealer Playbooks, and examines real dealer stories - what is working well in the current market landscape and where to look for new opportunities for success. We're pleased to welcome back Lori Wittman, Senior VP of Dealer Software, and James Maynard, Senior VP of Product Development for Cox Automotive. They are joined by Tully Williams, Director of Parts and Service for...

  Even during the pandemic, consumers have shown that cars are still a necessity. Many dealerships are dealing with a shortage of inventory as sales outpace production. Jeff McConville, owner and operating partner of Corwin Automotive Group of Springfield in Missouri has seen strong numbers throughout the quarter. He took some time to talk to anchor Jim Fitzpatrick about strong sales and managing time while inventory numbers are low. Like many dealers, Corwin Automotive has had record-breaking months in May and...

The last 100 days have felt like quite a year. The car business effectively shut down in March, however as of May, some dealers are seeing record numbers of used vehicle sales. When it comes to new vehicles, it’s a rare time when retail demand is greater than the current inventory size sitting on dealers’ lots. Here to discuss how dealers can position themselves successfully in this uncertain market is Randy Kobat, Vice President of operations and inventory management...

Effective July 20th, CVS Health will require that all customers wear face masks while shopping in their stores nationwide. Walmart has also announced that all their shoppers in the United States will also be required to wear masks while in the store. A statement from CVS COO Jon Roberts says, “With the recent spike in COVID-19 infections, we're joining others in taking the next step and requiring all customers to wear face coverings when entering any of our stores throughout...

Amidst another surge of Coronavirus in the U.S, car sales seem to be rolling along with strong numbers in May, June, and now July. Jonathan Dawson, automotive sales consultant, coach, author, and Founder of Sellchology Sales Training, believes this is due to the psychology of the recession market. When the country enters into an economic downturn, there are still buyers out in the market: the credit-challenged buyers, utilitarian buyers, and the exception buyers. As the reality of the Coronavirus...

Keeping continuity within a dealership has possibly never been more difficult. Personnel decisions can make or break the opportunity for substantial growth. For Mario Murgado, President and CEO of Murgado Automotive Group, keeping all personnel during the pandemic has been a point of emphasis for his dealership. We caught up with Mario to discuss Murgado Automotive’s recent expansion, staffing strategy, and keys to success. Like almost all dealers across the country, Mario Murgado didn't know what to think when the...