Management

There is no question that gender roles have evolved tremendously throughout the past couple of centuries. For example, in 2017, Ancestry.com pointed out some huge shifts in the gender gap, such as the rising prominence of women in occupations such as bank tellers and...

The first step in the car-buying journey today is not a physical one, but a digital one. Customers typically spend the bulk of the process online, and the first place they turn to almost always is review sites. The reality of the connected consumer...

Environmental concerns are on the rise. Going green is not just a fad for environmentalists any more. Most of the general population now recognizes the need to take better care of our earth through efforts to be more environmentally friendly. These efforts are just as...

Your dealership is a sum of its parts, and these parts are every member of your team. The success of your dealership doesn’t just rest on your marketing plan or the inventory; it starts with the individuals you invite to work for you. The...

There is no doubt that most people struggle with time management regardless what industry they work in. As the phrase goes, “so much to do, so little time.” Although our days are full of tasks and responsibilities that may seem draining, there are many...

On today’s show, we’re pleased to welcome back Jeff Havens, business development trainer and author of the best selling book, “Unleash Your Inner Tyrant!” In the segment, Jim and Jeff discuss the keys to creating a healthy and vibrant dealership culture, how to build...

You may have heard the words “best practices” thrown around at meetings, on memos and during conversations at sales conventions. The term refers to sets of guiding principles or strategies that help your teamwork as efficiently and judiciously as possible. They can also serve...

As retail vehicle sales begin to slide, it is more important than ever to get lean headed into the slower-selling fall season. Coming off a few record years, trimming down could be trickier than usual. With rising vehicle prices and rapidly evolving technology, it is...

A mentorship program is a valuable tool for dealerships. While training gives a new hire your standards and practices, mentoring imparts nuance. Mentors deliver the more subtle aspects of your dealership culture and can cover training material with more detail and personalization than regular...

In the information age, there has been an increased focus on the customer journey as a whole, instead of its individual moving parts. No longer is it about selling cars, and selling service, and selling parts. Now it is about building relationships and meeting...