Management

For some auto dealers, Father’s Day is more than an opportunity to celebrate Dad. It’s a chance to celebrate the man who brought them into the auto business, someone they still may work with daily. When dealerships stay in the family, the next generation...

On today’s show, we’re pleased to welcome back David Villa, host of the “Auto Dealer Live” podcast and CEO if iPD. With over 20 years of Auto Industry experience, David decided to share his expertise with others by starting “Auto Dealer Live” 7 years...

On today's show, we discuss the pitfalls of high sales manager turnover, and the strategies dealers can use for better hiring with Brian Finnegan, president of Advanced Dealer Concepts and former sales training director with AutoNation. Brian has also served as general manager of...

When you think of a board of directors, you probably think of a big corporation with shareholders and responsibilities for reporting to the SEC.  While you are correct that most businesses do not require a board of directors, it does not mean that other...

Internal employee meetings are necessary for every business, and the dealership is no exception. And while there might be plenty of sessions for sales and service, when was the last time you had a meeting for the F&I staff? Here to tell us how...

Conflict is inevitable. Every individual that works in —and outside of—your dealership has thoughts and opinions that were shaped by their life experience. Since everyone has a different perspective on the world around them, there are bound to be clashes. If handled correctly, conflict can...

Cox Automotive’s Dealership Staffing study pointed out some worrying hiring trends in the auto industry. It found a 40% overall dealership staff turnover rate, with sales being the largest artery bleeding out: that sector had a whopping 67% turnover rate. Adding color to those already...

 Having a positive environment is one of the most important aspects of being a successful and productive employee. But when it comes to training and coaching staff, emotional engagement is often overlooked. Here to discuss how leadership and relationship training have increased dealership sales...

"Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability." – Anne Mulcahy, former chairperson and CEO of Xerox The...

 It’s no secret that healthy employees are more likely to have positive attitudes and more energy to complete tasks at your dealership. Healthy habits can also lead to lower insurance premiums and a reduced number of sick days. But how can dealers encourage these...