8 Habits That Every Service Manager Should Adopt in Order to Be Successful – Michael Roppo

habitsvideo
Setting and enforcing a new standard in your dealership at the very beginning of the year is the easiest way to ensure that you and your staff don’t fall back into old habits. Here to walk us through some crucial habits that dealers need...

Drive Greater Efficiency Across Your Dealership Operations in 2020 and Beyond – Mandi Fang & Tyler Anderson

dealertrackvideo
Jim Fitzpatrick is joined by Mandi Fang and Tyler Anderson from Dealertrack DMS, at the 2020 NADA Show in Las Vegas, Nevada. Mandi is the Vice President while Tyler is the Director of Business Development. VIDEO TRANSCRIPT:  Jim Fitzpatrick: All of the dealers that we are...

Tips to Protect Hearing at the Dealership

hearing protection
World Hearing Awareness Day is March 3 each year, a day to raise public awareness on how to prevent deafness and hearing loss as well as proper ear and hearing care. It shouldn’t be a shock to hear that the automotive dealership is a...

Navigating Margin Compression and Finding Innovative Growth Opportunities in Your Dealership – Forrest Heathcott, JM&A Group

video
At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Forrest Heathcott, President of the JM&A Group, a comprehensive dealer solutions company that has been in the industry for over 40 years. VIDEO TRANSCRIPT: Jim Fitzpatrick: JM&A, you guys are out there leading...

Employee Onboarding: Five Things Dealership Owners Should Do with New Hires During Week One

onboarding
It is true what they say; you never have another chance to make an excellent first impression. At your dealership, the onboarding and training experience is your version of the “first impression.” That first week of onboarding is pivotal to establishing a connection with...

How Pivet Continues to Build Lucrative Partnerships between Dealers and Fleet Managers – Alex Fraser, Cox Automotive

Pivetvideo
Recently, the CBT Automotive Network was on-location at NADA 2020 in beautiful Las Vegas where host Jim Fitzpatrick spoke with Alex Fraser, AVP of Pivet and GM of Mobility Fleet Services for the Cox Automotive Mobility Group. VIDEO TRANSCRIPT: Jim Fitzpatrick: Last year at NADA you...

How Byrider is Bringing a Customer-Centric Experience to the Subprime Space – Chris Hadley

Byridervideo
Byrider's Vice president of Franchising, Chris Hadley, joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss changes in the buy here, pay here market and the ways in which Byrider supports franchisees. VIDEO TRANSCRIPT: Jim Fitzpatrick: So we're sitting down...

Making Mentorship Programs that Pay Off

mentorship
A mentorship program is a valuable tool for dealerships. While training gives a new hire your standards and practices, mentoring imparts nuance. Mentors deliver the more subtle aspects of your dealership culture and can cover training material with more detail and personalization than regular...

5 Ideas to Help Increase Profits Across All Departments

online
In the information age, there has been an increased focus on the customer journey as a whole, instead of its individual moving parts. No longer is it about selling cars, and selling service, and selling parts. Now it is about building relationships and meeting...

Surprising Benefits of a Dual Agency Sale

dual agency
Dual agency sales often get a bad rap. Business owners enter into a dual agency transaction, only to find out the agent is fighting for the other party’s interests. Or discover that their staff has been tipped off to the sale of the business,...

HEADLINES

Brian Benstockvideo

On CBT News for April 1, 2020: Brian Benstock Talks About Selling Cars During...

Today on CBTNews.com - Wednesday, April 1st, 2020: Brian Benstock Talks About Selling Cars During a Shutdown On today's show, we welcome back Brian Benstock, Partner,...
OEMs

How OEMs Are Adapting to COVID-19

While many aspects of the novel coronavirus remain unknown, one thing that is becoming abundantly clear is that COVID-19 is wreaking havoc on the...
close

Tips If Your Dealership Has to Close Up Shop

The COVID-19 pandemic is hitting America hard with huge numbers of cases coming from Florida, Washington, California, and especially New York and New Jersey....
storyvideo

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...