Management

Has anyone ever told you that you have a knack for something? How about the phrase “your talent is natural”. Some people are just naturally inclined to excel at certain things while others are not. The thing about talent though, either you have it...

A new year is just around the corner, and with it comes the opportunity to make goals and set objectives for the coming year. This also means changes and adjustments to processes and procedures that will lead to the desired results. The landscape of automotive...

Thursday kicks off this year’s holiday season. While this can be one of your dealership’s most lucrative times of the year, it can also be tricky as your employees, understandably, would prefer to spend their time with family and friends rather than on the...

Far too many retail dealership organizations and like-kind service businesses that I consult with sit on loads of great customer DMS data, and do nothing with it. It’s truly amazing because, in that DMS, data is a goldmine of insight. This is an insight that...

How can we equip our front-line sales professionals with all of the proper tools necessary to be successful in automotive? A large part of being successful in F&I is the ability to mentor and train your sales staff. The most successful dealerships in the...

This year, General Motors (GM) was identified as the only company in the largest 20 in the United States to have a female CEO as well as an equal number of men and woman on their board of directors. The 2009 financial crisis caused...

The north area of Peachtree Boulevard in Atlanta is a mecca for car buyers. Tucked just inside of the city’s looping Interstate I-285, there are over a dozen auto dealerships in less than two miles. The taste and brand of the autos in the area range...

A new manager was hired to lead an underperforming team. Before the first meeting with the team, the owner of the company sat with the manager and asked how he was planning to approach this first meeting. The manager explained he would touch on a...

At this time of year, we’re given a lot of opportunities to share how thankful we are for our family and friends. But an important group of people is often forgotten during this season of gratitude: coworkers. With so much going on this time of...

While most readers associate Joe Verde with his dynamic training classes on sales and sales management, you probably don’t know that he grew up baling hay, plowing fields and milking cows. You also may not know that one of his most beloved hobbies is to...