Management

Rory Vaden, Co-Founder of Southwestern Consulting, Joins the network to talk about overcoming procrastination and developing good discipline and how mastering a balance in the workspace can help you take your productivity to the next level. As a dealership, how long does your team need...

The host of Progressive Retail and frequent CBT Automotive Network contributor, Cory Mosley joins Jim Fitzpatrick to discuss the steps dealers and managers should be taking to ensure they are putting their employees on the right paths to success. Within our interview, we touch on...

When it comes to marketing, there are many ingrained rules that people and management follow. We’re all familiar with the real estate motto, “Location, location, location,” as well as the golden principle of sales, “the customer is always right.” For the most part, we follow...

It can truly be one of the biggest nightmares for managers when their best employee unexpectedly resigns. Now, you’ve suddenly gotten an extended list of challenges that you have to tackle in addition to your daily responsibilities. You’ll now have to find another skilled...

The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be devastating. While it’s true that many customers’ complaints have little or no merit, there can be a real danger if...

While we would all like our teams to be on the ball and excited about making sales 24-7, the reality is there are going to be high and low points throughout the year. Whether it’s a seasonal drag or a sales slump, there will...

  Many auto retailers today struggle to keep employees due to competitive landscapes and millennial employment. On this week's Progressive Retail, Cory goes over some key aspects of employee retention.

Bob Ross Auto Group, based in Centerville, Ohio, is a “work in progress,” according to Jenell Ross, dealer principal and daughter of founder Bob Ross. “We’re in our 44th year and over the next couple of months we’re going to be losing many of...

Operational policies. Staffing. Pricing. Marketing decisions. Customer relations. Vendor partnerships. For group senior managers or executives, there are a million things you must manage to amplify each dealership’s success and profitability. Sure, you could just dig in and make a difference, but where do you...

It is important in the automotive industry that an employee’s work performance and progress is monitored closely to ensure that they fully  understands the scope of their daily job requirements. With the increasing pressure of the automotive industry, it is imperative that employees are...