Management

Whether you're a 10- or 100-employee dealership organization, ongoing improvement is the name of the game. Businesses are not static. Your business is either on an upward track or it is on its way down. Making consistent improvements to make your business better is...

You head to the doctor and complain you are not feeling well. The doctor sends you for a battery of tests. You return the following week and you sit back with the doctor to review results. Then you notice a few things circled in...

An Automotive dealership is a constantly evolving and advancing machine that continues to take on new information every single day. This could essentially mean that their Dealership Management System (DMS) is their central nervous system. Their central nervous system, the DMS, essentially controls the...

Having been raised in a family car dealership makes it easy for me to comment on life as a car salesperson.  Fortunately, my work allows me to work side-by-side with sales professionals and I’ve come to realize every dealership sales team needs a little...

Meetings have been a part of businesses since the beginning across all sorts of industries. They allow leaders and employees to have a clear idea and goal of what needs to be done. However, traditionally meetings have either been long, boring, or mundane. Meetings...

Every time we turn on the TV or log into a news app on our phones, we are reminded of how easy it is to become a victim of identity fraud. Tens of thousands of people each year have their identity stolen in the...

Many career salespeople stay in the car business because they like helping people. It’s a great feeling, to help people make a major purchase by showing empathy, professionalism and by using a non-pushy, consultative approach. Even with all that to offer, why are buyers not...

The area rep for Vendor X, a digital marketing provider, just drove away from your dealership with your internet manager in the passenger seat. Don’t worry, they’ll be back; your internet manager is just being treated to a free lunch. A simple perk, if...

Ford Motor Company sent a strong message to employees and the public this week, sending one of its top executives packing after investigations revealed incidents of “inappropriate behavior.” The executive, Raj Nair, was the head of Ford's North America and stands to lose, according to...

  CBT News Contributor Sally Whitesell, Founder, and CEO of SW Service Solutions, Shares Training Tips for your team using strategies that are relevant and engaging . SW Service Solutions provides automotive service advisor training that turns your service advisors into sales and customer service professionals. Sally...