How Dealerships Can Move Toward Parity

gender diversity
This year, General Motors (GM) was identified as the only company in the largest 20 in the United States to have a female CEO as well as an equal number of men and woman on their board of directors. The 2009 financial crisis caused...

After Growing a Strong Business, Jim Ellis Auto Group is Now Focused On the Future

Jim Ellis Auto Group
The north area of Peachtree Boulevard in Atlanta is a mecca for car buyers. Tucked just inside of the city’s looping Interstate I-285, there are over a dozen auto dealerships in less than two miles. The taste and brand of the autos in the area range...

What is the Best Question to Ask to Improve Results

questions
A new manager was hired to lead an underperforming team. Before the first meeting with the team, the owner of the company sat with the manager and asked how he was planning to approach this first meeting. The manager explained he would touch on a...

Give Thanks for Your Team

team
At this time of year, we’re given a lot of opportunities to share how thankful we are for our family and friends. But an important group of people is often forgotten during this season of gratitude: coworkers. With so much going on this time of...

Veteran’s Day Has a Special Meaning For Trainer Joe Verde

Joe Verde
While most readers associate Joe Verde with his dynamic training classes on sales and sales management, you probably don’t know that he grew up baling hay, plowing fields and milking cows. You also may not know that one of his most beloved hobbies is to...

Why You Should Terminate Underperforming Staff in Your Dealership

staff
Everyone could name someone they work with now that probably shouldn’t have the role they are in. They arrive at work with a chip on their shoulder, a lackadaisical or entitled attitude, or a combative nature. It’s a person who is hard to work...

5 Simple Ways to Make your Employees Happy

employees
Of course, if you ask an employed person what would make him or her more happy at work, you’d oftentimes get responses like “a raise” or “more pay” or “a higher salary.” This, however, is not always possible for you as a leader. Fortunately,...

Five Ways to Incorporate Team Building at Your Dealership

team building
When was the last time you were a part of a great team? What were some of the qualities that made it a team you remember? Excellent teams don’t just happen, they are developed over time, and typically, their creation was given much priority....

How To Celebrate The Veterans At Your Dealership?

veterans
As a day spent honoring and being thankful to those who have fought for our freedom, it only serves right for dealers to show that through their dealership. Many communities, companies, and businesses show their appreciation by offering freebies, special discounts, and incentives to...

Chris Saraceno: The Theory of Five and why People and Passion Power Your Business

chris saraceno
It’s a steamy Friday afternoon in mid-September and Chris Saraceno has just returned from giving a presentation to over 600 students and faculty members at Holy Trinity School in Melbourne, Florida. The focus of his speech was about surrounding yourself with the right people and...

HEADLINES

problem solvervideo

Being Your Customers’ Problem Solver

Every customer has a problem. It's up to you to serve them by being their problem solver. Hear Mark's suggestions for being a problem...
newscastvideo

Week In Review: How Your Dealership Can Thrive and Become More Profitable in 2019...

CBT News Week In Review for December 14th, 2018: How Your Dealership Can Thrive and Become More Profitable in 2019 - Tom Richards, NCM Labs Having...
customer carevideo

Fanatical Customer Care

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer...
GM

How GM’s Layoffs will Affect the Auto Industry in 2019

GM announced last week that it would close five factories and lay off nearly 15,000 workers in a move that may be indicative of...

Being Your Customers’ Problem Solver

Every customer has a problem. It's up to you to serve them by being their problem solver. Hear Mark's suggestions for being a problem...

Fanatical Customer Care

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer...

Are You Ready to Go All Digital?

On this week's episode of Progressive Retail, Cory Mosley invites Ryan Norris, Dealer Principal at Toyota of Easley in Easley, SC, to discuss how...