Management

Setting and enforcing a new standard in your dealership at the very beginning of the year is the easiest way to ensure that you and your staff don’t fall back into old habits. Here to walk us through some crucial habits that dealers need...

Jim Fitzpatrick is joined by Mandi Fang and Tyler Anderson from Dealertrack DMS, at the 2020 NADA Show in Las Vegas, Nevada. Mandi is the Vice President while Tyler is the Director of Business Development. VIDEO TRANSCRIPT:  Jim Fitzpatrick: All of the dealers that we are...

World Hearing Awareness Day is March 3 each year, a day to raise public awareness on how to prevent deafness and hearing loss as well as proper ear and hearing care. It shouldn’t be a shock to hear that the automotive dealership is a...

At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Forrest Heathcott, President of the JM&A Group, a comprehensive dealer solutions company that has been in the industry for over 40 years. VIDEO TRANSCRIPT: Jim Fitzpatrick: JM&A, you guys are out there leading...

It is true what they say; you never have another chance to make an excellent first impression. At your dealership, the onboarding and training experience is your version of the “first impression.” That first week of onboarding is pivotal to establishing a connection with...

Recently, the CBT Automotive Network was on-location at NADA 2020 in beautiful Las Vegas where host Jim Fitzpatrick spoke with Alex Fraser, AVP of Pivet and GM of Mobility Fleet Services for the Cox Automotive Mobility Group. VIDEO TRANSCRIPT: Jim Fitzpatrick: Last year at NADA you...

Byrider's Vice president of Franchising, Chris Hadley, joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss changes in the buy here, pay here market and the ways in which Byrider supports franchisees. VIDEO TRANSCRIPT: Jim Fitzpatrick: So we're sitting down...

A mentorship program is a valuable tool for dealerships. While training gives a new hire your standards and practices, mentoring imparts nuance. Mentors deliver the more subtle aspects of your dealership culture and can cover training material with more detail and personalization than regular...

In the information age, there has been an increased focus on the customer journey as a whole, instead of its individual moving parts. No longer is it about selling cars, and selling service, and selling parts. Now it is about building relationships and meeting...

Dual agency sales often get a bad rap. Business owners enter into a dual agency transaction, only to find out the agent is fighting for the other party’s interests. Or discover that their staff has been tipped off to the sale of the business,...