Is Your Team Choosing Success At Your Dealership Everyday? – Rory Vaden

Rory Vadenvideo
Rory Vaden, Co-Founder of Southwestern Consulting, Joins the network to talk about overcoming procrastination and developing good discipline and how mastering a balance in the workspace can help you take your productivity to the next level. As a dealership, how long does your team need...

The Importance of Checking In On Your Successes, Goals, and Training – Cory Mosley

video
The host of Progressive Retail and frequent CBT Automotive Network contributor, Cory Mosley joins Jim Fitzpatrick to discuss the steps dealers and managers should be taking to ensure they are putting their employees on the right paths to success. Within our interview, we touch on...

How to Effectively Abandon Logic to Boost Management Performance

management
When it comes to marketing, there are many ingrained rules that people and management follow. We’re all familiar with the real estate motto, “Location, location, location,” as well as the golden principle of sales, “the customer is always right.” For the most part, we follow...

What GREAT Managers Do To Improve Retention

great managers
It can truly be one of the biggest nightmares for managers when their best employee unexpectedly resigns. Now, you’ve suddenly gotten an extended list of challenges that you have to tackle in addition to your daily responsibilities. You’ll now have to find another skilled...

When Little Complaints Become Big Problems

The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be devastating. While it’s true that many customers’ complaints have little or no merit, there can be a real danger if...

Managers: Best Ways to Jumpstart Group Morale

morale
While we would all like our teams to be on the ball and excited about making sales 24-7, the reality is there are going to be high and low points throughout the year. Whether it’s a seasonal drag or a sales slump, there will...

Key Aspects of Employee Retention

employee retentionvideo
  Many auto retailers today struggle to keep employees due to competitive landscapes and millennial employment. On this week's Progressive Retail, Cory goes over some key aspects of employee retention.

Continuing the Legacy – Jenell Ross Guides Bob Ross Auto Group in the Second Generation

Jenell Ross
Bob Ross Auto Group, based in Centerville, Ohio, is a “work in progress,” according to Jenell Ross, dealer principal and daughter of founder Bob Ross. “We’re in our 44th year and over the next couple of months we’re going to be losing many of...

3 Ways Managers and Execs Can Up Their Accountability and Involvement

managers
Operational policies. Staffing. Pricing. Marketing decisions. Customer relations. Vendor partnerships. For group senior managers or executives, there are a million things you must manage to amplify each dealership’s success and profitability. Sure, you could just dig in and make a difference, but where do you...

Are You Properly Rewarding Your Staff?

performance
It is important in the automotive industry that an employee’s work performance and progress is monitored closely to ensure that they fully  understands the scope of their daily job requirements. With the increasing pressure of the automotive industry, it is imperative that employees are...

HEADLINES

Saturday Morning Sales Meetingvideo

Become Your Own “One-A-Day Vitamin”

Become your own "One-A-Day Vitamin" by finding the things that move you forward every day on this week's Saturday Morning Sales Meeting with Mark...
accountability

How Can You Bring Accountability Into Your Dealership with Optimal Results

Service Managers, Service Directors and Fixed Operations supervisors everywhere look for the best practices to employ in running a smooth and profitable business. Obtaining...
millennials

The ABCs of Selling to Millennials

Millennials. They turn to their phone for everything: ordering groceries, snapping selfies, booking reservations, Instagramming avocado toast, and stalking exes. It’s no surprise that...
Joseph Michellivideo

Does Your Dealership Experience Meet Your Customer’s Expectations? – Joseph Michelli, NYTimes Best Selling...

Our guest today on the CBT Automotive Network is an expert when it comes to instilling the knowledge and power your business, managers, and...

Become Your Own “One-A-Day Vitamin”

Become your own "One-A-Day Vitamin" by finding the things that move you forward every day on this week's Saturday Morning Sales Meeting with Mark...

Protecting Your Customers’ Personal Information

When was the last time you checked your safeguard procedures? On today's episode of F&I Today, Becky Chernek talks about protecting your customers' personal...

Texting Strategy

Adults spend an average of 23 hours a week texting. Every day there are about 6 billion text messages sent in the U.S. with...