Six Ways to Keep From Overwhelming Your Employees with Communication at Your Dealership
A study of 1,000 employees conducted by Adobe revealed that people, on average, spend five hours a day checking email. This time includes the checking of work and personal emails. The five hours does not even account for additional communication channels like instant messaging,...
Answering Your Legal Questions for Back-To-Business Operations at the Dealership – Steve Cupp, Fisher Phillips
On today’s show, we’re so pleased to welcome back Steve Cupp, seasoned labor attorney and partner at Fisher Phillips. In this segment, Jim and Steve discuss post-pandemic FAQs for employers, and structuring workforce and pay plans for maximum Paycheck Protection Program (PPP) forgiveness under the CARES...
How the Pandemic has Transformed the Registration and Titling Process – Kait Gavin, Dealertrack
On today’s show, we’re so pleased to welcome back Kait Gavin, vice president of operations for Dealertrack Titling Solutions. In this segment, Jim and Kait discuss how the registration and title process has been affected by the coronavirus pandemic. Did you enjoy this interview? Please...
The How, What, and Where of Guiding Your Customers Through Reopening Your Dealership
Many states are beginning to put procedures in place to either partially or fully reopen. From allowing restaurants to fill up to one-third of the capacity to setting the stage for retail shops to open entirely, everyone has to learn how to operate in...
Five Best Practices for Managing Introverts at Your Dealership
Introverts are said to make up 25 to 40 percent of the total population. However, the numbers could be even greater. So, there is a high chance that you will work with individuals who could be categorized as introverts. You may also be one...
Dealer Forward: Reimagining Automotive Retail Episode 3
Welcome to the third episode of Dealer Forward: Reimagining Automotive Retail, a weekly panel discussion that focuses on building resilience in three key auto retail areas. This week's episode features Lori Wittman, Senior VP of Dealer Software, and James Maynard, Senior VP of Product...
Where Dealers Should Focus Their Efforts Now to Emerge Stronger After COVID-19 – Fred Fordin, CDK Global
In today's segment, we’re pleased to welcome Fred Fordin, Vice President of Consulting Services for CDK Global. In this interview, Jim and Fred discuss how he has spent the first few months in this role, and how CDK Consulting is helping customers now in...
Koons of Silver Spring Offers Unique Incentives to Ease Coronavirus Challenges for Customers – Alex Perdikis, Owner
In today's segment, we’re pleased to welcome Alex Perdikis, President and Owner at Koons of Silver Spring, Inc. In this interview, Jim and Alex discuss what his business looks like today, and how they plan on recovering from the Coronavirus. He also talks about...
What Our Team Wants From Us: How We, As Leaders, Can Give Our People their Best Chance of Success
One of the most potent responsibilities and opportunities we have when it comes to leadership is that the team looks to us to set the tempo — in action, attitude and vision. A team will rarely work harder than its leader. If the head...
Steps for Staff Returning to Work after the Pandemic
All in all, the automotive industry seems like it will come out of the COVID-19 pandemic with relatively few battle wounds. Of course, car sales are barely half of the figures from before the outbreak and hundreds of thousands in the auto industry are...
HEADLINES
May Sales Numbers: The Worst is Well Behind Us – Jessica Caldwell, Edmunds.com
Here to tell us more about how the COVID-19 pandemic affected the retail auto industry, where we are heading based on May numbers, and...
iRecon’s Mike Boyd Talks About the Current State of the Used-Car Market
As part of today's broadcast, we’re pleased to welcome back Mike Boyd, Founder & Director of Business Enablement at iRecon, a used car reconditioning...
Cultivating Healthy Remote Work Relationships with Employees and Co-Workers – Shasta Nelson, Business Relationship...
On today's show, we’re pleased to welcome Shasta Nelson, leading expert on friendship and healthy professional relationships. Shasta is also an acclaimed keynote speaker...
Subaru Dealer Adam Arens Talks About Changes at His Stores Due to COVID-19
dToday on CBTNews.com for Friday, June 5th, 2020: Subaru Dealer Adam Arens Talks About Changes at His Stores Due to COVID-19
On today's show, we welcome...
Combining Artificial and Human Intelligence to Maximize Dealership Results
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the role that AI has to play in...
Building a Culture Around Your Dealership’s Digital Retailing Process
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your...
Are Your BDC Employees Using the Right Language During this Crisis?
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...
