Management

CBT News talks with Shawn Hays, "Your Car Guy", about the importance of good management and its impact on your entire dealership. Shawn has been in the retail automotive industry for over 11 years and currently is a car salesman at Dan Cummins Chevrolet and...

Joining CBT Automotive News today is Bob Burg, top-producing salesperson, a talented public speaker, and a coauthor of the best selling Go-Giver Books. Bob Burg mentions during his interview with our network that a major problem in the world today is that people and businesses...

Scott Gunnell, JM&A VP of Field Sales Operation and Strategy, is back to talk about the ever-changing role of F&I managers in your dealership and how to maintain a workforce that is progressing at the same rate the auto industry is. The F&I manager is...

As a dealer, leader, or manager, you are probably aware that your business could improve. Sometimes dealers, leader managers and business owners want to improve their business, but are not sure how to begin or find their strengths. This is an overview and a reminder...

Your dealership cannot survive in a bubble. You rely everyday on vendors and suppliers to help keep things moving along. These relationships are a valuable part of your success. Too often, vendors are treated as expendable and are not given the respect they deserve. Problems...

You’ve likely heard the expression that one bad apple can spoil the whole barrel. In the case of workplace complaints, this axiom holds especially true. An employee who complains has the ability to not only stall his or her own productivity, they can severely...

Having stress in the workplace makes for an unproductive workplace. Stressed employees have difficulty finishing tasks on schedule and have a harder time positively interacting with customers. Not only that, a number of illnesses have been linked to stress, which means that a stressed...

“I just got out of a meeting pumping up my guys for you and I’s interview. It’s all about pumping the guys up because some people forget they’re the people that make the dealership,” Julian Valeriano, General Manager at Brown Auto Group’s Puente Hills...

If you’re thinking about expanding your franchise dealership, there are a lot of aspects to keep in mind when taking this giant ‘leap of faith’. Below, you’ll find a few commonly asked questions that will help you as you start to calculate your ability...

Right next to your employees, your most valuable resource as a manager is time. However many squander this asset. This usually happens when management gets stuck in institutional ruts, following well-trodden procedures without considering whether there’s a more time-effective way. Here are three of...