How Dealers Can Increase Efficiency and Reduce Turnover in Variable Ops – David Long, Hansel Auto Group

Hansel Auto Groupvideo
Here to discuss your return on time, and how dealers can increase efficiency as well as reduce turnover, is David Long, a veteran of the auto retail industry who has held top positions at several high volume dealer groups including Hansel Auto Group, located...

Dress to Impress: What Message is Your Dealership Staff Sending?

employee dress
30 years ago, it seemed that everybody wore a suit and tie to work. While suit and tie may be overkill for most industries by today’s standard, there should still be a sense of pride and professionalism in the way we dress.  Many employers, especially...

7 Mistakes Managers Make That Demotivate Their Employees

employees
According to research done at the University of California, motivated employees are about 30% more productive than other employees. They are also about 90% less likely to leave for another company. Another study, by Gallup, has found that managers are responsible for 70% of...

4 Qualities Every Great Leader Needs in the Dealership

Finding a list of top leadership qualities is rather simple - a good listener, a team player, inspire others, and so on. But what makes a great leader in the dealership? Connecting with staff and managing time effectively are crucial aspects, but the auto...

Bill Wittenmyer Discusses Elead’s Brand Refresh, New Partnerships, and The Need to Re-vamp Your CRM

bill wittenmyervideo
On today’s show, we’re pleased to welcome back Bill Wittenmyer, Vice President of Sales, Layered Apps and Competitive Accounts for elead, a well-known CRM solutions company in the retail automotive space. In this segment, Jim and Bill discuss the ins and outs of elead's...

How Paragon Honda Is Turning Inventory Faster by Simplifying Their Recon Process – Hugh Hathcock & Brian Benstock

Paragonvideo
On today's show, we're excited to be on location here at Paragon Honda in New York with Partner GM and Vice President, Brian Benstock along with auto industry veteran, Hugh Hathcock, who is also the owner of ReconVelocity. Don't forget NADA 2020 is just around...

How Dealer-FX is Helping Dealers Drive Growth and Retention with These Unique Solutions

Dealer-FXvideo
On today’s show, we’re so pleased to welcome Bill Lucchini, the new CEO of Dealer-FX Group, a leading service operations solutions platform. In this segment, Bill and Jim discuss how Dealer-FX solutions can help dealers drive growth, their new partnership with Kia Motors and...

How Scilicet is Bringing OEMs and Dealers to the Desk in Real Time

Scilicetvideo
On today's show, we're pleased to welcome Mr. Tom Murphy. Tom is an automotive industry veteran of nearly 35 years. Like many, he began pounding the pavement and working his way through the ranks until ultimately owning and operating both franchise and independent dealerships....

6 Strategies to Manage Conflict and Improve Working Relationships

conflict
Conflict among people is a tale as old as time. Much like any other business collective, automotive retailers can become gossip factories or feel like a battle ground where arguments and negative encounters between employees or with customers turns the dealership into an unhealthy...

What is Unconscious Bias and How to Prevent it from Disrupting Your Dealership Culture – Dr. Shirley Davis, SDS Global Enterprises

biasvideo
To combat unconscious gender and racial biases in the workplace, management must take deliberate action against them, or it could cause tremendous profit losses. On today’s show, we’re pleased to welcome Dr. Shirley Davis, President, and CEO of SDS Global Enterprises, certified leadership coach,...

HEADLINES

demo drivevideo

Don’t Be Like Everyone Else On The Demo Drive

The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they...
experianvideo

How Dealers Can Better Collect and Interpret Their Data – Amy Hughes, Experian

Experian's Senior Director of Dealer Intelligence, Amy Hughes, joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss how...
dealer-fxvideo

Provide an Outstanding Customer Experience with These Digital Solutions – Bill Lucchini, Dealer-FX

At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Bill Lucchini, CEO of Dealer-FX, a company that aims to provide...
Byridervideo

How Byrider is Bringing a Customer-Centric Experience to the Subprime Space – Chris Hadley

Byrider's Vice president of Franchising, Chris Hadley, joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss changes in...

Don’t Be Like Everyone Else On The Demo Drive

The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they...

What January’s Kerrigan Report Reveals About Industry Consolidation Trends for 2020

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. VIDEO TRANSCRIPT: Bridget F.: Hello, everyone,...

Creating a Clear Set of Goals to Achieve Your Vision

 When it comes to setting goals, what works for you may not work for everybody. On this week's episode of On the Mark, Mark...