New Challenges For Today’s F&I Manager and How to Win Against Them – Shay Foley

F&Ivideo
On today's edition of CBT News, Jim Fitzpatrick talks with Shay Foley, F&I Director at Champion Chevrolet of Avon, Indiana to discuss the new challenges for today's F&I manager. Recently named one of Automotive News 40 under 40, Shay originally came from a law enforcement background. After...

Create a Culture of Infinite Learning to Drive Dealership Success – Jarryd Carver

culturevideo
Overseeing multiple dealerships with hundreds of employees is certainly not an easy task, and requires precision management. In this segment, Jim Fitzpatrick talks with Jarryd Carver, executive managing partner of two Maryland dealerships, Sheehy Hyundai of Waldorf and Sheehy Ford of Marlow Heights. For...

The Pros and Cons of Using Performance Management in Your Dealership

performance management
Performance management is designed to help managers and employees better work together to achieve organizational goals. Successful performance management starts with planning objectives with the employee, then monitoring how well these objectives are getting accomplished and finally reviewing the employee’s performance and overall contribution...

How Much Time and Money Do You Waste On Team Building?

team building
Team building is seen as essential to businesses and corporate culture. Every year, businesses large and small shell out hundreds to thousands on company retreats and exercises. These activities can range anywhere from the typical--sunrise yoga and bowling--to wildly unusual--zombie hunting and chariot racing....

6 Things to Prepare Your Dealership for a Strong Year in 2019 – Mark Tewart

2019video
Joining Jim Fitzpatrick on today's CBT News segment is Mark Tewart, President and CEO of Tewart Enterprises, one of the country's leading automotive training companies, to discuss what dealers should be doing today to prepare for a strong and successful 2019. Mark believes that there...

How to Strengthen the Teamwork Between Service Advisors

teamwork
Success in your service department relies heavily on teamwork. No single member of the team can perform all of the tasks necessary for a successful customer experience. There are too many moving parts. The customer service experience begins with service advisors greeting the customer and...

I Wish They Could Stay Green Peas Forever!

green peas
Salespeople… ahh, they grow up so fast, don’t they? One day they’re young, wide-eyed Green Peas treating every Up like a qualified buyer, selling sixteen out of the gate and hanging on your every word; and the next, they’re a bunch of know-it-all 8-Car Alans...

Tips for New Managers: Earn Respect From the Start

respect
One of the most challenging aspects of managing a business is earning employee respect. No matter if you’re new to the dealership or have worked alongside the rest of the team for years before being promoted, inevitably there will be some testing when you...

6 Ways to Help Employees Learn from Mistakes

mistakes
You've invested in your employees. Advertising a post, shortlisting, interviewing and training people costs time and resources, on top of the wage that you're paying. You want to get a return on this investment. But because you're employing human beings, not robots, they will...

Recognizing Your Employees In The Workplace: Is There A Right And Wrong Way?

employees
In order for you to have the most productive and effective staff, you need to understand the psychology behind praising others for a job well done. Appreciation and praise are fundamental human needs. An individual generally responds positively to appreciation that is expressed through...

HEADLINES

transformational dayvideo

Make This a Transformational Day

Do what you can to make everyone and everything around you better. Rob Shallenberger is inviting you to make today a transformational day on...
newscastvideo

Week in Review: Creative Revenue Streams You May Want to Consider at Your Dealership...

CBT News Week In Review for Friday, October 12th, 2018: How to Build a Successful Service BDC Model and Increase Sales - Sarah Vantine, Scott...
compliancevideo

Are You Using Menu Selling for Compliance?

On this week's episode of F&I Today, Becky Chernek asks the question, "Are you using menu selling for compliance?" and goes over other ways...
recall

Are OEM Recalls Effecting Overall Dealership Sales?

Last week the Center for Auto Saftey (CAS) published a demand for a recall of faulty KIA and Hyundai vehicles. Their demand is due...

Make This a Transformational Day

Do what you can to make everyone and everything around you better. Rob Shallenberger is inviting you to make today a transformational day on...

Are You Using Menu Selling for Compliance?

On this week's episode of F&I Today, Becky Chernek asks the question, "Are you using menu selling for compliance?" and goes over other ways...

Competitive Analysis

 Many times you can't see the picture behind the frame. We often get caught up in our own dealership bubble and can't see past...