Magazine

How to Create a Competitive Internet Manager/Director Pay Plan

pay plan
The ability to shop online has changed how we make purchases as consumers, as well as how sales processes are handled across all industries. Internet sales managers - a title once recruited exclusively for automotive dealerships - are now a hot commodity in all...

Your New Hires In Sales…

training
You have two choices when hiring your new salespeople... A. You can either hire the right people who have the potential to become pros in sales, provide them with the training, daily management and proven processes they need from you to succeed...or... B. You can just...

Are You Using CRM to Its Highest Potential?

CRM
Most dealers view their CRM as a technology solution that’s designed to improve processes or as a way to communicate with customers. While this is correct, your CRM is a lot more than just software. Whether or not a CRM can help your dealership operate...

I Wish They Could Stay Green Peas Forever!

green peas
Salespeople… ahh, they grow up so fast, don’t they? One day they’re young, wide-eyed Green Peas treating every Up like a qualified buyer, selling sixteen out of the gate and hanging on your every word; and the next, they’re a bunch of know-it-all 8-Car Alans...

How Do You Handle a Crisis? Will You Freak-Out or Hunker Down?

crisis
Sometimes motivation is forced upon us. We are thrust into the Un-comfort Zone. And, whether we sink or swim depends on how we respond to the situation. How do you react during a crisis? Here are the stories of two men who faced a crisis...

Nick Saban Shares the Details to Driving Success on the Field and at the Dealership

Nick Saban
Nick Saban’s attention to detail is legendary. Whether it’s anecdotes of him challenging his team to get better within days of clinching a national title or how he possesses a laser-like precision in scheming and planning for opponents, the man has earned the reputation of...

Promises and Pitfalls of Migrating Financing Online

digital retailing
You’ve heard the pitches. And it’s true that the technology is impressive. Yet, when digital retailing vendors attempt to sell to dealerships what they pitch as a ‘complete solution,’ they miss some crucial aspects of the typical vehicle transaction. It’s not the technology, nor...

Why Automotive Needs to Get More Personal

personal
The best salespeople in any industry have something in common: They get to know you first. They don’t ask you, “What are you interested in buying?” when you walk in the door. It doesn’t matter whether they’re trying to sell you a car, a...

Energy Equals Success: Meet F&I Expert Rebecca Chernek

f&i
Trailblazer, Self-starter, Motivator- Rebecca ‘Becky’ D’Amico Chernek has many monickers she’s earned through the years. In 1986, she was hired as the first woman to sell autos for Al Packer Lincoln & Mercury in Baltimore. In 1989, she took on the role of F&I Manager for Ron...

Cody Lusk Set to Steer Import Auto Industry Through Stormy D.C. Waters

Cody Lusk
With a penchant for politics, Cody Lusk has been an ideal fit for his role as President and CEO of American International Automobile Dealers Association (AIADA). Before joining AIADA, he spent years working inside the Beltway as a political operative. He held prominent roles including...

HEADLINES

newscastvideo

How to Build a Successful Service BDC Model and Increase Sales | Why You...

Today on CBTNews.com - Monday, October 15th, 2018: How to Build a Successful Service BDC Model and Increase Sales - Sarah Vantine, Scott Clark Auto...
mappingvideo

Mapping Out the First and Last Hours of Your Day

In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your...
NO

Why you want customers to tell you NO in the Service Drive

Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even...
market share

Dealers Growing Market Share: What Really Separates Them from the Rest?

With multiple automotive conferences and expos filling the schedule, October has become known to many in the industry as “conference month.” This year, as...

Phone-Ups That Lead to a Sale

  On today's episode of Straight Talk, David Lewis talks about phone-ups and gives some powerful tips for turning an incoming customer call into a...

Do You Have Your “E’s” Turned Up Today?

Do you have your "E's" turned up today? Bring your enthusiasm, excitement, energy and experience into the dealership and watch what happens. Hear how...

Goals, Health, Wellness, and Achievement (Part 2)

  In part two of his three-part series on goals, health, wellness, and peak performance in the new year, Cory Mosley invites Delatorro McNeal, CEO...