Partnerships with other small businesses in your area can be a powerful tool for your dealership’s growth. As the saying goes, “The whole is greater than the sum of the...
Recruitment has evolved tremendously over the years. It no longer just involves recruiters caring about ideas like the person-organizational fit, talent acquisition, and organizational fit. Senior management is now also...
2019 is already proving to be an interesting year for car sales and it’s barely the second quarter. One trend that could impact F&I is that new car sales forecasts...
On today's show, CBT's Bridget Fitzpatrick discusses how artificial intelligence is improving call center practices with Mike Haeg, Vice President of Automotive at Car Wars. The pair also discuss the...
Also known as implicit bias, unconscious biases are learned stereotypes we hold about people based on factors like ethnicity, weight, gender, accent, disabilities, and other similarly superficial traits. Often we’re...
It’s so easy to get caught up in the daily grind of the workday at your dealership. Each day brings new opportunities to improve your operations, attract new customers, and...
Japan’s Toyota Motor Corp announced Wednesday that it is opening up access to its hybrid-vehicle patents through the year 2030. The move also promises to supply competitors with component parts...
As the economy continues to heat up, dealerships are increasingly being cramped by lack of available space and staff to accommodate the rush of customers. In a real sense, in...
First quarter sales data has recently been released for the auto retail industry, and there are several trends that indicate some headwinds and tailwinds for the rest of the year....
Buying a car is as exciting as is daunting. With the average price of a new car being upwards of $36,000, it’s now become more important than ever to understand...