TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


About: Mike Haeg

Mike Haeg

Mike’s company produces the Car Wars automotive call-tracking program. He loves fusing technology with people to help dealerships “own the phone.”

managers

3 Ways Managers and Execs Can Up Their Accountability and Involvement

- May 21, 2018
Operational policies. Staffing. Pricing. Marketing decisions. Customer relations. Vendor partnerships. For group senior managers or executives, there are a million things you must manage to amplify each dealership’s success and...
Management & Leadership Auto News
rapport

5 Ways to Build Rapport Over the Phone

- March 28, 2018
Smart dealers constantly look to improve show rates and closing percentages -- website redesigns, huge direct mail campaigns, big gorillas on the roof and a whole lot more. One secret...
Sales & Marketing Articles
customer recognition

The Importance of Customer Recognition in Making the Sale

- December 26, 2017
The trendy term in the automotive industry for the past five years has been big data. It’s everywhere -- from car wifi to oil change alerts to sensors determining speeding. Fast...
Sales & Marketing Auto News
phone experience

How to Book More Appointments

- November 9, 2017
Dealers lose the majority of their hottest leads within the first 15 seconds of each call. The culprit? Poor phone routing. It’s a common misconception that the only way to provide...
Sales & Marketing Articles
hot leads

5 Ways to Connect with Hot Leads

- June 28, 2017
Originally published in the June edition of Car Biz Magazine. How effective have your “speed traps” been in stabilizing phone management at your dealership? Let me clarify, have you attempted to set...
Sales & Marketing Auto News
phone

Break old school phone habits: Creating a successful phone practice

- April 17, 2017
There are two quick facts about your customers and your dealership: Fact #1: Customers are looking for a faster and better customer experience when they buy a car. Fact #2:...
Sales & Marketing Auto News

Stay ahead of the competition by improving this one thing

- December 6, 2016
Stay ahead of the competition by improving this one thing Now is the the time to be in automotive. We are steaming toward another record year. But you wouldn’t be reading...
Management & Leadership Sales & Marketing
phone habits

Fix the Phone Leak or Fade Away

- March 31, 2016
Don’t let Bad Phone Habits Disconnect Your Customers By Mike Haeg More mobile shopping, more targeted marketing, more car shoppers than ever before.  This means more calls and more competition.  Before you decide to...
Daily Automotive News Auto News
Outbound Phone Sales

Outbound Phone Sales Efforts Must Be Judged By Live Conversations

- November 4, 2015
Dealerships need to manage to the right metrics and be smart with technology to maximize phone success. BY MIKE HAEG It’s 2 p.m. on a typical Tuesday. Unfortunately, the weekend sales...
Sales & Marketing Auto News
Automotive News

Anticipate Common Problems For An In-House Or External Dealership BDC

- August 1, 2015
Find a quality business development manager who will train and closely watch the BDC staff. BY MIKE HAEG In analyzing more than 300 dealerships’ phone processes, my company has learned that a...
Sales & Marketing Auto News


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