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Mike Haeg

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Mike’s company produces the Car Wars automotive call-tracking program. He loves fusing technology with people to help dealerships “own the phone.”
phone experience

How to Book More Appointments

Dealers lose the majority of their hottest leads within the first 15 seconds of each call. The culprit? Poor phone routing. It’s a common misconception...
phone calls

Phone calls: the good, the bad, and the exceptional

Competition is heating up.  Shoppers are more informed than ever.  Margins are shrinking. Amid the challenges and chaos of a modern dealership, one thing remains...
hot leads

5 Ways to Connect with Hot Leads

Originally published in the June edition of Car Biz Magazine. How effective have your “speed traps” been in stabilizing phone management at your dealership? Let me...
phone

Break old school phone habits: Creating a successful phone practice

There are two quick facts about your customers and your dealership: Fact #1: Customers are looking for a faster and better customer experience when...
video

Stay ahead of the competition by improving this one thing

Stay ahead of the competition by improving this one thing Now is the the time to be in automotive. We are steaming toward another record...
phone habits

Fix the Phone Leak or Fade Away

Don’t let Bad Phone Habits Disconnect Your Customers By Mike Haeg More mobile shopping, more targeted marketing, more car shoppers than ever before.  This means more calls...
Outbound Phone Sales

Outbound Phone Sales Efforts Must Be Judged By Live Conversations

Dealerships need to manage to the right metrics and be smart with technology to maximize phone success. BY MIKE HAEG It’s 2 p.m. on a...

Anticipate Common Problems For An In-House Or External Dealership BDC

Find a quality business development manager who will train and closely watch the BDC staff. BY MIKE HAEG In analyzing more than 300 dealerships’ phone processes,...
Manage Phone Performance

It’s Impossible For Dealers To Manage Phone Performance Too Aggressively

CRISP principles for using the phone can easily be taught in-house, and their specific goals are really helpful. BY MIKE HAEG Your dealership has spent...
CAFE standards

From Then to Now: Everything You Need to Know about the CAFE Standards

In 1975, the United States took measures to improve the fuel economy of most vehicles by implementing the Corporate Average Fuel Economy (CAFE) standards....
conflict

6 Strategies to Manage Conflict and Improve Working Relationships

Conflict among people is a tale as old as time. Much like any other business collective, automotive retailers can become gossip factories or feel...
voicemails

Five Ways to Optimize Voicemails and Convert Leads for your Dealership

Contrary to popular belief, phone calls are still a crucial business engagement tool. In fact, according to the 2018 Autotrader Car Buyer Survey, the...
service centers

How Service Centers Can Prepare for Electric Vehicles

Automotive service centers have to stay on the cutting edge of automotive technology. An advancement the industry has been keeping an eye on in...
Ben Ellencweigvideo

The 3 Things Consumers Want When Shopping for a Vehicle Online – Ben Ellencweig,...

 Jim Fitzpatrick sits down with Ben Ellencweig, Partner at McKinsey & Co., on CBT News to talk about how dealerships must adapt to the...

Your Growth is Your Responsibility

On this week's episode of F&I Today, Becky Chernek invites Christopher Vester, COO at Hubert Vester Auto Group, to talk about personal growth, differentiating...

Addressing Customer Concerns Through the Appraisal Process

On this week's episode of Straight Talk, David Lewis talks about a few different ways to handle the appraisal process as well as why...

The Power of the First Impression

 On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...

Finding Your Drive to Succeed

Go to work ready to make a difference for your customers. Don't settle for average. Do you have the drive it takes to succeed...