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Ken Strong

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Retail automotive veteran and writer for CBTnews.com
service department

Five Improvements to Make your Parts Department Operate More Efficiently

Manage Your Inventory Unfortunately, there is still a lot of guesswork that goes into inventory planning at many dealerships. This does not have to be...
service

Departure Thank You Gifts in the Service Drive

Of all the virtues in life, gratitude could probably be considered the mother of them all. Think about it.  Gratitude is the humility to...
Holiday Sales

3 Ways to Boost Holiday Sales at Your Dealership

The holidays are a hectic time of year. Stress runs rampant with obligations to attend parties and events, along with the expectation to spend...
buyers

How to Get Buyers to Visit Your Dealership between Purchases

Repeat buyers are the basis of success for any auto dealership. You spend a lot of advertising dollars to attract new buyers to your...
corporate ladder

How to Climb the Automotive Corporate Ladder

Climbing the ladder in the auto industry can be easy if you know what you are doing. While it is not recommended that you...
team building

Modern Team Building Exercises That Don’t Suck

As a manager, you probably recognize that team building is important. The approach to teambuilding can be difficult, however. Teambuilding exercises seem to be...
influence

3 Fundamental Sales Books Every Car Salesperson Should Read

Selling cars is more than just exchanging money for metal. It is understanding people. It is also understanding your own psychology and that of...
fundamentals of selling

Selling Fundamentals: A Guide for New Salespeople

A career in the car business can be fun and rewarding. Life in the dealership is often high energy and fast-paced. It may be...
commercial inventory

5 Tips for Marketing your Pre-Owned Commercial Inventory

Commercial vehicle sales are good business. This business is a great way to incrementally increase your monthly sales volume in a new niche, without...
used vehicle leasing

Used Vehicle Leasing: Why You Should Take a Closer Look

The concept of leasing has been around since at least 2000 BC. New vehicle leasing has been around almost as long as the automobile...
tariffsvideo

Cody Lusk & Chairman Howard Hakes of AIADA Talk Tariffs, Trends, and the Future...

On today's special edition of CBT News, we're happy to have Cody Lusk, President and CEO of the AIADA and the newly installed 2019...
Reconvideo

How Hennessy Jaguar Land Rover Strengthened Their Recon Process- Justin Hoisington, Sales Manager &...

Continuing our discussion on how your dealership can improve it's overall recon turnaround time, CBT News was on location at Hennessy Land Rover with...
manheim expressvideo

How Outsourcing Digital Vehicle Listings Can Save Time and Money at Your Dealership –...

Every dealer knows how crucial it is to make fast and smart decisions about their inventory management. Here to tell us how Manheim Express...
chatbots

How This Feature is Changing The Automotive Experience

Just when you got used to social media, things are changing up again. While it’s not time to close out your Facebook account or...
Porsche

The Next Generation of Dealership Showrooms

As we move into an era of self-driving cars and pervasive e-commerce, it seems that the current iteration of the automobile dealership is due...

Are You the Reason for Your Dealership’s Lackluster Performance?

  On this week's episode of F&I Today, Becky Chernek asks you if the fish rots from the head down. In other words, are you the...

Methods for Managing Stress

 David Lewis gives you advice on how to manage stress in your personal life as well as in the workplace on today's episode of...

How to Deal With a Best Price Shopper

Most car buyers come into the dealership with the fear that they will be pressured into buying something that's not really what they want....

Slowing Down in the Service Process

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the...