Kristine Cain

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Kristine Cain is a freelance writer who loves the car business, hiking long trails, and the Steelers (not necessarily in that order). After finishing a degree in psychology at George Mason University in Virginia, she got her first taste of the dealer world working in the service department of a high volume Honda store. Warned early on that the car business would ‘get in her blood’, it did and Kristine made the leap into F&I departments at several stores around the Washington DC area and later to an automotive information company in dealer sales. A veteran of over 20 years in B2B sales to dealers, she leverages that knowledge to help write within the dealer market. Kristine lives in Holly Springs, NC with her husband and family.
social media

F&I and Social Media – 4 Ways to Boost Profits & Increase CSI

The typical dealer spends thousands of dollars a month on advertising. The car deals, the service department coupons, the parts specials…you see them in...
F&I Office

5 Simple Ways to WOW Buyers in the F&I Office

Dealers know that the one part of the car buying process that their customers dislike the most is the having to go into the...
f&i

Risky F&I Practices & How to Avoid Them

In the years since the Consumer Finance Protection Bureau (CFPB) began to strike fear in the hearts of dealers everywhere, there have been a...
tax law

The New Tax Law & Your F&I Department: The Good News and the Bad...

No matter where you fall on the charged political spectrum these days, one thing is for certain – the new tax law signed by...
service contracts

4 Tips to Sell Service Contracts After Delivery

“I don’t want an extended warranty. I don’t need it on a new car…it already comes with a warranty.” Many F&I managers will say that...
leasing

Selling the Benefits of Leasing this Holiday Season

The last week of the year for a car dealer can be a crazy one. End-of-the-year sales quotas, pressure to move last year’s inventory,...
F&I manager

Bringing F&I to the Showroom Floor

Every dealership is set up the same way…sales, service, parts, and F&I all operate as their own separate departments. Each has a unique part...
F&I

How Today’s Connected Car Buyer Has Changed F&I… For the Better.

Twenty years ago a F&I manager was one of the most respected and sometimes feared person at the dealership. They could make or break...
f&i manager

Your Next F&I Manager – Internal, External, or ‘Out of the Box’ Hire?

Finding the right new hire is always a challenge, especially in the F&I department at your dealership. Do you promote from within? Do you...
Barra

GM CEO Barra Encourages Young Girls to Consider a Career in the Auto Industry

Despite small glimpses of recent progress, women have continued to be underrepresented across the entire auto industry. According to data collected by Catalyst, women...
EchoPark

Sonic Is Adding EchoPark Used Car Stores – Is This a Strategy More Dealer...

The fifth-largest American auto dealer group has announced plans to expand on their standalone used car dealership model known as EchoPark. As the pre-owned...
Tesla and Chevy

Chevy and Tesla Top the List of Fastest-Selling Cars 

In the race to get cars sold and off the lot, new SUVs and Tesla are leading the pack. iSeeCars published a study revealing...

Fitting an Off-Road Presence into Your Dealership’s Marketing

In General Motors’ second-quarter earnings call, Mary Barra pointed to GMC and Chevrolet models that will continue to build upon demand for popular off-road...
paul whitevideo

4 Principles Business Leaders Need to Motivate Their Staff – Dr. Paul White

Unifying your team under a strong company culture and value system is crucial to building a successful, functioning business. This means, employees today need...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...