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Kristine Cain

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Kristine Cain is a freelance writer who loves the car business, hiking long trails, and the Steelers (not necessarily in that order). After finishing a degree in psychology at George Mason University in Virginia, she got her first taste of the dealer world working in the service department of a high volume Honda store. Warned early on that the car business would ‘get in her blood’, it did and Kristine made the leap into F&I departments at several stores around the Washington DC area and later to an automotive information company in dealer sales. A veteran of over 20 years in B2B sales to dealers, she leverages that knowledge to help write within the dealer market. Kristine lives in Holly Springs, NC with her husband and family.
F&I Office

5 Simple Ways to WOW Buyers in the F&I Office

Dealers know that the one part of the car buying process that their customers dislike the most is the having to go into the...
f&i

Risky F&I Practices & How to Avoid Them

In the years since the Consumer Finance Protection Bureau (CFPB) began to strike fear in the hearts of dealers everywhere, there have been a...
tax law

The New Tax Law & Your F&I Department: The Good News and the Bad...

No matter where you fall on the charged political spectrum these days, one thing is for certain – the new tax law signed by...
service contracts

4 Tips to Sell Service Contracts After Delivery

“I don’t want an extended warranty. I don’t need it on a new car…it already comes with a warranty.” Many F&I managers will say that...
leasing

Selling the Benefits of Leasing this Holiday Season

The last week of the year for a car dealer can be a crazy one. End-of-the-year sales quotas, pressure to move last year’s inventory,...
F&I manager

Bringing F&I to the Showroom Floor

Every dealership is set up the same way…sales, service, parts, and F&I all operate as their own separate departments. Each has a unique part...
F&I

How Today’s Connected Car Buyer Has Changed F&I… For the Better.

Twenty years ago a F&I manager was one of the most respected and sometimes feared person at the dealership. They could make or break...
f&i manager

Your Next F&I Manager – Internal, External, or ‘Out of the Box’ Hire?

Finding the right new hire is always a challenge, especially in the F&I department at your dealership. Do you promote from within? Do you...
Kerriganvideo

Ryan Kerrigan Discusses Dealership Valuations, Transactions, and Other Market Trends

At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by Ryan Kerrigan, Managing Director of Kerrigan Advisors. The pair discuss expectations...
Manheimvideo

How Manheim Express Continues to Provide a Premier Experience Within the Wholesale Industry –...

At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined on the CBT Stage by Derek Hansen, Vice President of Digital Inventory...
scilicetvideo

Why Your Dealership Can No Longer Use a General Approach to Incentives – Tom...

At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by Tom Murphy, Founder and CEO of Scilicet and Dave Zuchowski, Former...
Pete MacInnisvideo

3 Core Components to Seamlessly Transition Customers from Online to Your Showroom – Pete...

At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by Pete MacInnis, CEO of eLEND Solutions. VIDEO TRANSCRIPT: Jim Fitzpatrick: eLEND Solutions, you...
Xtimevideo

How Xtime is Working to Increase Customer Loyalty in the Service Department – David...

Recently, the CBT Automotive Network was on-location at NADA 2020 in beautiful Las Vegas where host Jim Fitzpatrick spoke with David Foutz, Vice President of...

How Video Pre-Roll Can Complement Your Online Marketing Strategy

On this week's episode of Auto Marketing Now, Brian Pasch talks about video pre-roll and some ideas that can tweak your existing video pre-roll...

How Can You Maximize PVR Earnings?

On this week's episode of F&I Today, Becky Chernek talks about the most recent PVR earnings, how AutoNation is maintaining a PVR of $1,900,...

Why You Shouldn’t Fear Rejection in Sales

Customers are often met with a sense of fear when dealing with salespeople. However, working in automotive retail comes with it's own set of...

Current Trends and Challenges in Fixed-Ops

On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions....