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Kristine Cain

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Kristine Cain is a freelance writer who loves the car business, hiking long trails, and the Steelers (not necessarily in that order). After finishing a degree in psychology at George Mason University in Virginia, she got her first taste of the dealer world working in the service department of a high volume Honda store. Warned early on that the car business would ‘get in her blood’, it did and Kristine made the leap into F&I departments at several stores around the Washington DC area and later to an automotive information company in dealer sales. A veteran of over 20 years in B2B sales to dealers, she leverages that knowledge to help write within the dealer market. Kristine lives in Holly Springs, NC with her husband and family.
f&i managers

3 Ways to Help Your Veteran F&I Managers Embrace the Future

Every dealership has had THAT F&I manager. You know the one…he/she has been there for 10-15 years or more. They carry deep knowledge of...
f&i

F&I Transparency = Higher Profits

For decades, the F&I department of every dealership has had the reputation among car buyers as being some horrible financial black hole whose very...
f&i

Don’t Let Customer F&I Complaints Linger… Act Quick to Minimize Damage

We all know the old saying…a customer has a good experience and they tell one person. They have a BAD experience and they tell...
f&i education

Educate Your Buyers in F&I and Watch Profits Grow

Car buyers span generations and yet there are huge disparities in how much knowledge each generation has with regard to how financing a car...
F&I Managers

4 Ways a Happy F&I Manager Drives Higher Profits

Dealerships across the country struggle with turnover for a variety of reasons…commission-heavy compensation, long hours, lack of respect from management or owners, lack of...
F&I

3 Simple Ways to Leverage F&I Online

It’s safe to say that nearly all dealerships have an online presence (or they should!). They have inventory listed, online chat for the salespeople to...
f&i

3 Ways F&I and Technology Need Each Other

It’s been said that the next 5-10 years of technology innovation will move faster than that of the past 100 years. Think about that...
identity fraud

Are You Taking the Necessary Steps to Prevent Identity Fraud in your Dealership?

Every time we turn on the TV or log into a news app on our phones, we are reminded of how easy it is...
social media

F&I and Social Media – 4 Ways to Boost Profits & Increase CSI

The typical dealer spends thousands of dollars a month on advertising. The car deals, the service department coupons, the parts specials…you see them in...
F&I Office

5 Simple Ways to WOW Buyers in the F&I Office

Dealers know that the one part of the car buying process that their customers dislike the most is the having to go into the...
VettXvideo

How Dealers Can Acquire Used-Car Inventory Quickly and Efficiently – Nick Patterson and Ryan...

With the inventory challenges facing the new car market, many dealers are putting their energy into bolstering their used-car departments. That means finding new...
protection

Why F&I Should Embrace Antimicrobial Protections and How to Leverage It

Antimicrobial treatments have been around for a while. Dealers are applying an interior protection, either wet or electrostatic, making the surfaces hostile to bacteria...
new car tech

Use New Car Tech to Sell Vehicles and Sell the Savings

A Chinese battery developer recently announced an EV battery designed to last a million miles. Integration of vehicle-to-everything (V2X) networks and in-vehicle technology is...
LotLinxvideo

CBT News Market Update: LotLinx CEO Len Short & Bloomberg Auto Analyst Kevin...

As macroeconomic conditions begin to stabilize and consumers slowly resume their pre-pandemic lives, a lot of auto retail markets saw an uptick in sales...
f&i managersvideo

The Characteristics that Define Truly Successful F&I Managers

Is there a reason why some F&I managers outperform by earning nearly double per car than what others do? Is it just the luck...

The Characteristics that Define Truly Successful F&I Managers

Is there a reason why some F&I managers outperform by earning nearly double per car than what others do? Is it just the luck...

Staying Successful in the Showroom During COVID-19

On this week's episode of the Saturday Morning Sales Meeting, David Lewis talks about selling cars during the COVID-19 pandemic and some of the...

What Do Dealerships and Bank Conversions Have to Do With TikTok?

Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views....

Why Dealers Should Concentrate on Experience, Not Price

On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....