Home Authors Posts by Chanell Turner

Chanell Turner

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Investigative Journalist for CBT News
customer service

A Dealer’s Key to Success: Realizing Everyone is a Salesperson

The consumer buying experience has seen rapid changes in the past two decades. In years past, customers could only purchase items in a physical...
digital marketing

Five Marketing Metrics Dealers Should Pay Attention To

In the midst of managing customer service, the finance process, service departments, and overall dealership operations, it is easy for marketing to fall by...
Gen Z

The Arrival of Generation Z: Four Insights into Their Buying Habits

In the last ten years, the story has been about Millennials. Their wants, buying habits, and beliefs have inspired numerous studies and news reports....
2017 auto sales

SUVs, Oversaturation, and Hurricanes: The Story of 2017 Auto Sales

Many are looking at 2017 as a defining year for auto sales, and unfortunately, the turn is more negative than positive. The auto industry...
energy consumption

Going Green To Save: Five Ways Dealers Can Use Eco-Friendly Practices To Save on...

If you stumble onto most automotive websites with articles discussing trends in the industry, you will likely see a number about the rise of...
Bitcoin

Should Your Dealership Prepare to Accept Bitcoin in 2018

Currency has rapidly evolved over the years. From coins to cash, and then cash to plastic consumers have a variety of ways they can...
tax credit

How Dealers Can Take Advantage of Electric Vehicle Tax Credit Extension

During the last two months, there has been concern about the inclusion of the electric vehicle tax credit in the new proposed tax bill....
automotive technology

Is There A Such Thing As Too Much Automotive Technology For Drivers?

Today, the number of screens people will interact with is more than at any other time in history. From smartphones to computers, and tablets,...
cybersecurity

The Threat of Cybersecurity Breaches: Four Ways Dealers Can Protect Customer Information

Do you have credit card information stored on your computer? Have you ever opted to have your passwords remembered on your browser? Did you...
driverless vehicles

The Unintended Impact of Driverless Vehicles

Fully autonomous vehicles are likely hitting a dealership showroom near you long before you thought possible.  The reason why this is likely occurring sooner...
service lane

Cox Automotive Shows Where Dealers Can Improve in Service Lane

According to Kurt Stephan of Dealer Marketing, service and parts make up between 40% and 45% of a dealer’s profits, meaning the service department...
theory of 5video

Use The Theory of 5 to Promote Success in Your Dealership – Chris Saraceno,...

Every dealership is only as strong as their leader and being a good leader means positively adapting to a changing work environment. On today’s...
diversity

Why Building Diversity in Your Leadership Rolls is Important

Diversity in the workplace can be a contentious word. Many interpret the directive to mean that a variety of external likenesses need to be...
issues

Washington Update: Four Top Issues for Dealers

It is an understatement to say that the Federal Government plays a significant role in how companies conduct business. Regardless of the industry, legislation...
Trevor Gilevideo

Finding New Paths to Profitability at Your Dealership – Trevor Gile, Motorcars Honda

The annual NADA show is just around the corner, and just like us here at CBT you're probably gearing up for the great events...

Slowing Down in the Service Process

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the...

Kerrigan Report: December Capped Off Another Strong Year for Auto Sales

Thanks so much for joining us today for the Kerrigan Market Update. We’re joined today by Erin Kerrigan, founder and managing director of Kerrigan...

Accountability: Achieving More Clarity by Giving More Feedback

On this week’s episode of Hard Truths with Dave Anderson, Dave continues his conversation about accountability, particularly about clarity. Once you have clarity as a manager,...

The Activity Habit

  On today's episode of Kain & Company, David Kain goes over what he calls the "Activity Habit," creating a sound foundation for your sales...