Home Authors Posts by Chanell Turner

Chanell Turner

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Investigative Journalist for CBT News
car buying experience

What Today’s Customers are Looking for in Their Car Buying Experience

“The customer’s perception is your reality.” This quote by Kate Zabriskie, author and learning and development consultant, captures the truth for every single business...
financing

Switching Up the Process: A New Way to Help Customers with Car Financing

The car financing process has always been one of stress for potential car buyers. They have selected the car of their dreams, and now...
machine learning

What is AI and How Can It Benefit My Dealership?

When you hear the words Artificial Intelligence (AI) an image of robots, self-driving cars, and super computers probably enter your mind. However, we interact...

Five Examples of Excellent Dealership and Automotive Content Marketing

More than ever before, consumers want to feel they have a relationship with companies before they make a purchase. They want to know what...
electric vehicles

Reaching the End Goal: Five Ways to Stay Ahead of the Curve as an...

So, we have reached 2025. That “one in six cars will be electric vehicles” statistic has finally come true. Your dealership has been marketing...
March sales

The Automotive Industry Looks to Rebound with High March Sales

The automotive industry experienced sluggish sales and low declines in the first two months of 2018. Many were beginning to wonder how the rest...
electric vehicles

Five Ways Dealers Can Become EV Leaders Before 2025

In part two of our three part series on Electric Vehicles, we take a look on how your dealership can become a EV Leader...
Uber

Uber Autonomous Car Death Reinforces Doubt About Fully Autonomous Vehicles

On March 18th at approximately 10 pm, a pedestrian was killed by a fully autonomous Volvo XC90 SUV managed by Uber in Tempe, Arizona....
electric vehicle

Becoming an Electric Vehicle Leader: Will Your Dealership be Ready to Handle EV Sales...

Picking the right consumer trend to follow can be as challenging as hitting the lottery. Who knows when a pattern is going to become...
brand loyalty

Automotive Brand Loyalty: Why Is It Important, and Who is Doing It Well?

One of the best ways to start a conversation about brand loyalty is to think about our purchasing commitments. A great place to start...
Natasha del Barriovideo

How to Embrace Industry Change and Adapt to the Needs of Your Customers –...

Like many other industries, automotive retail is constantly changing and evolving. From technology to customer experience, to service appointments, each area of the dealership...
promote

Promote Within or Hire from the Outside: Pros and Cons

Hiring new employees and promoting others within an organization is important no matter what level they are at, but extra consideration should be given...
Tim Jacksonvideo

CADA President Tim Jackson on the State of EV Legislation, Trump Tariffs, and Summer...

Tesla is perhaps the most well known direct to consumer vehicle manufacturer in the US. But now other major manufacturers are looking to sell...
auto

How Innovation is Expanding Entrepreneurial Opportunities in the Retail Auto Industry

It’s an exciting time to be on the road. Not since the days when humans transitioned from equine transit to machine has there been...
productivity

6 Simple Tools To Boost Your Productivity

If you own or work at a company such as a dealership you’re an authorized seller and have a mass amount of business coming...

Having the Willingness to Win

The retail auto industry can often times feel like a race. Sometimes we're racing against coworkers or the competition, while other times we're racing...

The Power of the First Impression

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...

April’s Kerrigan Report Reveals Auto Retailers Continue to Grow Despite Flat...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Erin Kerrigan, managing director for Kerrigan Advisors. April's Kerrigan Report tackles higher valuations...

Make This Saturday a Day of Success

Being confident in yourself can make all the difference when it comes to selling a car. Turn today into a powerful day of success...