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Chana Perton

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prepared

Are You Prepared for the Unexpected?

Right now, the economy is smiling on the auto industry. Numbers are up from last year and future tax policies seem to favor car...
customer rapport

How to Instantly Build Customer Rapport

You only get one shot at making a first impression, and when it comes to sales that impression should be one of trustworthiness. Unfortunately,...
customers

What to Do When Customers Make a Scene

It’s impossible to predict customers' behavior. While we’d like to assume the people who enter our dealerships are on their best behavior and will...
automotive market

Is the Strong Economy Masking Automotive Market Challenges?

Recently Edmunds released a report looking at car buying trends for 2018 and forecasting projected sales. They looked comprehensively into patterns across several years and...
New-Vehicle Sales

Cox Automotive Reports an Increase In New-Vehicle Sales

With June just about done, many are releasing their mid-year reports, giving a sort of “State of the Union” for automotive sales. Earlier this...
sales

Are You A Bad Salesperson?

It’s usually easy to tell who’s a great salesperson in a dealership. They’re the one with the employee of the month awards, track records...
employees

Tips On How To Get Employees to Stick With You for the Long Haul

Though clients give you business, employees are the ones that keep you in business. A happy, positively motivated employee base has been proven to...
staff meetings

Are You Operating your Staff Meetings In A Way That Actually Helps?

Let’s be honest: no one likes meetings. Generally, we find meetings to be unproductive wastes of time, which we put up with because they’re...
successful people

7 Choices Highly Successful People Make Daily

Some consider success the luck of the draw, subject to fate and the constellation they were born under. However, the truth is that success...
centennial

A Dealerships Unique Approach To Celebrating Their Centennial

Celebrations are one easy way to draw customers into your dealership, and between anniversaries, holidays and other special occasions, there is almost always a...
recruting

Best Practices for Recruiting Employees in the Digital Age

When recruiting new employees to your automotive dealership, it's important to understand and keep up with the current digital trends and technology. Below are...
bitcoin

Do Cryptocurrencies Like Bitcoin Belong in Your Dealership?

Unless you’ve been hiding under a rock for the last several years, you are familiar with Bitcoin and the excitement surrounding blockchain technology. Also...
salesperson

5 Qualities Every Successful Salesperson Needs to Have

Want to improve your sales capacity? While some salespeople have an innate sense of how to rise above the pack, the truth is anyone...
hurricane florence

Hurricane Florence Hits the Southeast: What Can We Expect for the Automotive Industry?

The past few weeks have been a rollercoaster when it came to tracking Hurricane Florence’s arrival to the lower Southeast of the United States....
f&i

6 Surprising Stats For F&I Managers That Can Help You Sell More Products

F&I managers are immediately at a selling disadvantage compared to the other profit centers in the dealership. They have to sell the products and...

Be a Problem Solver

   Don't think about selling something. Don't think about results. Don't think about closing. Every customer comes into your dealership with either a "wants" problem...

The 7 Circles of Internet Sales Success – The Coaching Circle

On today's episode of Progressive Retail, Cory Mosley discusses how to increase your sales by using the 7 Circles of high profit, high volume...

5 Ways To Improve F&I Profits

Today, Becky talks about building a relationship with your sales staff, the proper "meet and greet" and more.

Accountability: Achieving More Clarity by Giving More Feedback

On this week’s episode of Hard Truths with Dave Anderson, Dave continues his conversation about accountability, particularly about clarity. Once you have clarity as a manager,...