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Chana Perton

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employees

Tips On How To Get Employees to Stick With You for the Long Haul

Though clients give you business, employees are the ones that keep you in business. A happy, positively motivated employee base has been proven to...
staff meetings

Are You Operating your Staff Meetings In A Way That Actually Helps?

Let’s be honest: no one likes meetings. Generally, we find meetings to be unproductive wastes of time, which we put up with because they’re...
successful people

7 Choices Highly Successful People Make Daily

Some consider success the luck of the draw, subject to fate and the constellation they were born under. However, the truth is that success...
centennial

A Dealerships Unique Approach To Celebrating Their Centennial

Celebrations are one easy way to draw customers into your dealership, and between anniversaries, holidays and other special occasions, there is almost always a...
company culture

The Importance of a Dealership’s Mission, Vision and Values

You may have heard the phrase “company culture” tossed around corporate meetings, memos and materials lately. It’s becoming increasingly popular to use company culture...
management

How to Effectively Abandon Logic to Boost Management Performance

When it comes to marketing, there are many ingrained rules that people and management follow. We’re all familiar with the real estate motto, “Location,...
website

Is Your Dealership Website Truly User-Friendly?

Whether they use it to look up your address or scour it to compare you to your competition, your website is the most public...
electric cars

Who’s More Afraid of EV’s: Buyers or Sellers?

Electric vehicles should be a no-brainer for most consumers. While somewhat pricier during initial purchase, in the long run, electric cars save most drivers...
video testimonials

Pros and Cons of Video Testimonials

Customer reviews are more important than ever in this age of digital marketing. Most of your clients will have researched your dealership before stepping...
morale

Managers: Best Ways to Jumpstart Group Morale

While we would all like our teams to be on the ball and excited about making sales 24-7, the reality is there are going...
f&i

Benefits of Working in F&I

There are many career paths one can take in the car business. Service, Parts, Sales and Accounting all require different skills and offer unique...
Puente Hills Ford

How Puente Hills Ford Achieved #1 CSI Score in Southern California

“I just got out of a meeting pumping up my guys for you and I’s interview. It’s all about pumping the guys up because...
JM&A

Meet The Customer Where They Shop: Solutions for Online Retailing – Scott Gunnell, JM&A

Are you still trying to figure out how online shopping and digital retailing affect your bottom line? To help us navigate through these issues...
complainer

Why Complainers Will Ultimately Sink Your Ship

You’ve likely heard the expression that one bad apple can spoil the whole barrel. In the case of workplace complaints, this axiom holds especially...
customer

With Today’s Informed Customer, Do You Still Have Game?

Have you ever watched any of the popular televised poker tournaments like “World Series of Poker” or “Celebrity Poker Showdown”? If so, you have...

Is Overcoming Objections a Lost Art?

  On this week's episode of F&I Today, Becky Chernek discusses whether or not the F&I manager should be using closing tactics with the customer to...

Using Technology to Connect with More Customers

  On this week's episode of Kain & Co., David Kain invites Shaun Kniffin, Marketing Director for Germain Motor Company, to talk about how they...

Don’t Take the Bait

Nobody can offend you without your consent. If anybody says or does anything to try and get under your skin, don't give in. On...

Daily Save-A-Deal Meetings

On this week's episode of On the Mark, Mark answers a question from Ron Whittaker, General Sales Manager at Joseph Airport Hyundai in Vandalia,...