Automotive service industry experts estimate that service departments lose 25-35% of their customers every day from unanswered or poorly handled phone calls. In this week's episode of the Weekly Tune-Up,...
On this week's episode of the Weekly Tune-Up, Becky talks about earning a good reputation one customer at a time and staying consistent in order to retain those customers.
Every dollar that comes through the parts department goes through the dealership's accounting process. So just how important is the monthly parts reconciliation? Becky answers that question and more on...