Home Authors Posts by Becky Nixon

Becky Nixon

43 POSTS 0 COMMENTS
parts wholesalevideo

The Cost of a Parts Wholesale Business

On this week's episode of the Weekly Tune-Up, Becky Nixon talks about a topic discussed during expense conversations in your parts and service operation:...
femalesvideo

Explaining Vehicle Maintenance to Females

Females make up over 65% of your daily service department customers, and their buying habits and decision making is vastly different from the average...
parts inventoryvideo

Parts Inventory and Frozen Capital

On this week's edition of the Weekly Tune-Up, Becky Nixon talks about keeping your capital liquid and your fixed-ops running smoothly while also making...
servicevideo

Wasted Dollars in Your Service Lounge

People live at a faster pace nowadays. How time feels to someone is relative to what their priorities are at any moment. On this...
maintenancevideo

The Cost of Being Competitive with Maintenance

  On today's episode of the Weekly Tune-Up, Becky Nixon discusses the costs of being competitive with maintenance products and services in your service department. Video...
comprehensive customer servicevideo

What is Comprehensive Customer Service?

We're all aware of how important customer service is. In this episode of the Weekly Tune-Up, Becky Nixon addresses what exactly it means to...
fixed-opsvideo

Building Trust in Fixed-Ops

On this week's episode of the Weekly Tune-Up, Becky Nixon shares her insights on how trust in the fixed-ops department can affect the overall success of...
time managementvideo

Time Management in the Service Department

On this week's episode of the Weekly Tune-Up, Becky Nixon talks about one of the most important things service advisors can do to increase...
techniciansvideo

How Should You Pay Your Technicians? (Part 3)

On today's episode of the Weekly Tune-Up, Becky Nixon continues her series on how you should be paying your technicians. In part three, Becky...
techniciansvideo

How Should You Pay Your Technicians? (Part 2)

On today's episode of the Weekly Tune-Up, Becky Nixon continues her series on how you should be paying your technicians. In part two, Becky...
data privacy

The Ins and Outs of Consumer Data Privacy in the Dealership

Handwritten deals and rows upon rows of file folders are slowly giving way to new data management techniques, largely digital. 5G connectivity along with...
F&I

Personality or Sales Ability? Which is More Important for F&I Success?

Every GM has the important task of choosing the right F&I manager when screening applicants, whether they are an outside hire or an existing...
connected customer

How to Reach and Engage the Connected Customer

There's a new breed of customers buying cars today, a group that is changing the game. These "connected consumers" are typically young shoppers who...
biasvideo

What is Unconscious Bias and How to Prevent it from Disrupting Your Dealership Culture...

To combat unconscious gender and racial biases in the workplace, management must take deliberate action against them, or it could cause tremendous profit losses....
inventory

How Dealers Can Trim Down Their New Vehicle Inventories this Fall

As retail vehicle sales begin to slide, it is more important than ever to get lean headed into the slower-selling fall season. Coming off...

Responding to Out of Line Objections

On this week's episode of Straight Talk, David Lewis talks about how you can deal with out of line objections by asking the customer...

How to Create Magic on the Phone

 On this week's episode of the Weekly Tune-Up, Becky Nixon talks about increasing profits in your service drive with some tips on answering your...

Confirming and Destroying Stereotypes

Every customer has a stereotype about the car-buying experience. It's on you to confirm or destroy that stereotype. Saturday Morning Sales Meeting with Jonathan...

Lead Generation Equals Dollar Creation

On this week's episode of On the Mark, Mark Tewart talks about how to create more leads, navigating marketing channels as a dealer or...