For decades, businesses have been trying to discover the formula for hiring “perfect” salespeople. There are tons of books, blog posts, and editorial articles out there with advice on how...
As we edge closer to a day when vehicles will be able to drive themselves, J.D. Power finds consumer trust in the technology that will make it possible is eroding.
Comparing...
Something that has always fascinated me is what separates the world’s greatest achievers from everyone else in the world. What do they know that we don’t?
I recently had the opportunity...
How good are dealers when it comes to customer lead follow-up?
In a recent study from Conversica, they divided the effectiveness of customer lead follow-up in four categories: promptness, personalization,...
Not everyone is born a team player. Some people need convincing, or incentives, to help push them to go that extra mile.
In an environment where majority of the staff are...
In 2012, Suzuki stopped selling cars and trucks in the United States after decades in the American market. Fortunately for Suzuki customers, they could still get those cars serviced by...
Leadership is paramount to a team.
Imagine an orchestra that has all the best musicians in the world except a conductor. Though every member can play perfectly on their own, if...
NADA.org: TYSONS, Va. (April 13, 2017) - Employment, wages and payroll at U.S. new-car dealerships all continued to rise in 2016, according to a new report released by the National Automobile...
When I look back on my 20s, I see two different versions of myself. The first five years were dominated by feelings of insecurity and anxiety. I was living a...
There are two quick facts about your customers and your dealership:
Fact #1: Customers are looking for a faster and better customer experience when they buy a car.
Fact #2:...