Fixed and Variable operations are located under the same roof! Yet, they are often worlds apart. It is time to bridge those two worlds once and for all! As industry...
A Generation of Customizations
Since the 1980's, consumers have warmed up to the idea of having products that meet their exact needs and specifications. The days of Henry Ford's belief that:...
Much of what we accomplish in life is determined by what we think is possible. If we think something is possible then we feel we have a fighting chance to...
Being transparent may be one of the easiest and most affordable ways to boost your bottom line.
If you need someone to convince you of that, read this post by...
It is a common misconception among dealers that once a customer has purchased a vehicle, they will remain a loyal customer for the rest of their life. So instead of...
When Winston Pittman decided to open a Chrysler dealership in Louisville, KY in 1988, he walked into several stores in the black neighborhood where his dealership was to be located...
Many people just quickly throw together an email, add a quick subject without any thought, and click send. However, for sales reps, this should not be the case. It is...
On July 17th, 2017 a very good friend of mine and of the automotive industry, Alan Ram, died while piloting one of his private airplanes. On Friday July 21st, my...
Franchised or not, customer vehicle pick-up and delivery is a growing service. But can small dealers keep up with large dealer groups in convenience?
The 2016 Maintenance & Repair Study by...
As the auto industry tries to adjust to selling cars in a declining market, the popularity of SUVs is giving niche luxury brands a boost, according to the latest Luxury...