TSLA391.000-27.45%
GM82.110-0.93%
F14.900-0.44%
RIVN16.350-1.77%
CYD56.760-1.4%
HMC26.700-1.23%
TM177.160-2.34%
CVNA66.5000.31%
PAG171.020-0.59%
LAD288.840-1.76%
AN187.720-0.42%
GPI311.0005.57%
ABG190.9800.83%
SAH82.160-2.16%
TSLA391.000-27.45%
GM82.110-0.93%
F14.900-0.44%
RIVN16.350-1.77%
CYD56.760-1.4%
HMC26.700-1.23%
TM177.160-2.34%
CVNA66.5000.31%
PAG171.020-0.59%
LAD288.840-1.76%
AN187.720-0.42%
GPI311.0005.57%
ABG190.9800.83%
SAH82.160-2.16%
TSLA391.000-27.45%
GM82.110-0.93%
F14.900-0.44%
RIVN16.350-1.77%
CYD56.760-1.4%
HMC26.700-1.23%
TM177.160-2.34%
CVNA66.5000.31%
PAG171.020-0.59%
LAD288.840-1.76%
AN187.720-0.42%
GPI311.0005.57%
ABG190.9800.83%
SAH82.160-2.16%


Articles

fixed operations

Planning Is Good, Actions Are Better: How to Increase Profits and Customer Satisfaction

- January 3, 2020
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing the cost of doing business? Good!...
Management & Leadership Auto News
customer service

Great Customer Experience Means Consistent Customer Service

- January 2, 2020
I am Yankees fan and have been my whole life. Not just for these new “Judge & Stanton” years or even the “Jeter” years, but through the 70s and the...
Sales & Marketing Auto News
salespeople

Rewarding Salespeople Who Cultivate Referrals

- January 2, 2020
As a manager, do you like seeing your salespeople standing around on the showroom floor? I’m thinking the overwhelming majority of you hate seeing this, yet you still have it....
Management & Leadership Auto News
sales process

Gain Control of the Sales Process

- January 1, 2020
The sales industry hadn’t innovated for decades before I created what’s called Information Assisted Selling. It’s trademarked and a codified way of selling—the ultimate way to create common ground. I...
Sales & Marketing Articles
team

Monday Morning Quarterbacking: How to Build a Champion Team

- January 1, 2020
Here we are in the middle of another exciting football season. Some teams can't seem to do anything wrong; some can't do anything right. And then, there are all the...
Management & Leadership Daily Automotive News
stress

How To Handle Job Stress in the Dealership

- December 31, 2019
In today’s fast paced society, stress can be a powerful factor in both the health and productivity of anyone working in the retail automotive industry.  Long hours and the sometimes...
Auto News Articles
questions

Ask Better Questions!

- December 31, 2019
Have you ever had opportunity to spend time with other Dealers, Leaders, Managers and Like Kind Business Owners that you would love to learn from and felt tongue-tied? These opportunities can...
Management & Leadership Auto News
sales

7 Top Sales Secrets

- December 30, 2019
I recently delivered a virtual seminar on Seven Top Sales Secrets and we had more than 3,200 professional salespeople register. The following week we did another virtual workshop on Secrets...
Sales & Marketing Articles
customer

Don’t Ask, Tell Them What Services They Need

- December 30, 2019
As a service advisor our job is to fulfill our customer’s main reason for visiting the dealership, right? You may feel customers who come into your shop are just trying...
Sales & Marketing Articles
drive

Talking During the Demonstration Drive

- December 27, 2019
Put the Customer in the Driver’s Seat and Listen Performance strategist Tony Robbins says, “For changes to be of any true value, they've got to be lasting and consistent.” This certainly...
Sales & Marketing Articles


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