TSLA391.000-27.45%
GM82.110-0.93%
F14.900-0.44%
RIVN16.350-1.77%
CYD56.760-1.4%
HMC26.700-1.23%
TM177.160-2.34%
CVNA66.5000.31%
PAG171.020-0.59%
LAD288.840-1.76%
AN187.720-0.42%
GPI311.0005.57%
ABG190.9800.83%
SAH82.160-2.16%
TSLA391.000-27.45%
GM82.110-0.93%
F14.900-0.44%
RIVN16.350-1.77%
CYD56.760-1.4%
HMC26.700-1.23%
TM177.160-2.34%
CVNA66.5000.31%
PAG171.020-0.59%
LAD288.840-1.76%
AN187.720-0.42%
GPI311.0005.57%
ABG190.9800.83%
SAH82.160-2.16%
TSLA391.000-27.45%
GM82.110-0.93%
F14.900-0.44%
RIVN16.350-1.77%
CYD56.760-1.4%
HMC26.700-1.23%
TM177.160-2.34%
CVNA66.5000.31%
PAG171.020-0.59%
LAD288.840-1.76%
AN187.720-0.42%
GPI311.0005.57%
ABG190.9800.83%
SAH82.160-2.16%


Articles

engagement

Four Ways to Improve Employee Engagement at Your Dealership

- June 4, 2020
Employee engagement is an indicator and cause of success. Overall, companies with high employee engagement are 21 percent more profitable than companies with low engagement. This aspect of the workplace...
rental car

Struggling Rental Car Market Could Be Solution for Pre-Owned Inventory

- June 3, 2020
After more than a century in business, Hertz Global Holdings Inc. filed for bankruptcy on May 22, 2020. The Estero, Florida-based corporation operates more than 10,200 Hertz car rental locations...
recon process

Improving Your Recon Processes in Today’s Climate

- June 3, 2020
According to the Cox Automotive Auto Market Weekly Summary for June 1, 2020, the used vehicle market has rebounded better than previously forecasted. Compared to May 209, used car sales...
sales

Consumer Sentiment in Auto Industry Improves in May, But Still Less than Optimistic

- June 2, 2020
The second half of the month of May demonstrated that the auto industry is moving toward a smooth recovery, according to the Auto Market Weekly Summary from Cox Automotive. Customers...
consistent

Maintaining Level of Service Consistency Through Pandemic Recovery

- June 2, 2020
Maintaining a consistent level of service at all times is extremely important to the long-term success of your service department. It only takes one bad experience to drive a customer...
road to the sale

Road to the Sale: Selling in the Age of COVID

- June 1, 2020
Why Talk about the Road to the Sale? We (three) have been in the auto business long enough to cultivate a lot of gray hairs (David began as a kid at...
video testimonials

Benefits of Video Testimonials

- May 29, 2020
Customer reviews make a big difference in how customers hear and think about your business. Even before COVID-19, video testimonials were gaining attention as a feedback medium for the many...
technology

Successfully Implementing Technology in the Service Department

- May 29, 2020
During This challenging time in our industry I have noticed something strangely wonderful happening in the midst of this implosion. Of course, this is over-generalizing the issue, but when it...
response rates

Tips to Improve Survey Response Rates When It Matters Most

- May 28, 2020
Dealership traffic volumes continue to be suppressed. For shoppers reaching out to dealerships online and in person, buying intent seems to be much higher than pre-COVID. Although the average customer...
auto dealers

Hometown Heroes, We Want to Hear Your Stories!

- May 28, 2020
Auto dealers are always ready to lend a hand. That’s been proven time and time again from the moment the COVID-19 shutdown began through today in the early stages of...