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Sarah Vantine discusses the practices used to empower BDC teams

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Every dealership has a business development center (BDC) that curates the most loyal employees and will benefit productivity in the long run. Today on...
Ujj Nath joins Inside Automotive to discuss how platforms like myKaarma can boost BDC performance and improve fixed ops profitability.

Enhancing fixed ops performance with BDC software — Ujj Nath |...

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It is important to partner with the right vendors, especially when it comes to entrusting your dealership's fixed operations to a business development company...
BDC

5 habits of a successful BDC manager

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More than ever, the internet and phones are the “new” showroom, making your BDC a conduit to your bricks-and-mortar store. Increasingly, agents have the...
MAX Digital

How MAX BDC Creates Better Harmony Between the BDC and Sales...

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Recently, the CBT Automotive Network was on-location at NADA 2020 in sunny Las Vegas where host Jim Fitzpatrick spoke with Mike Cavanuagh, Executive Vice...
BDC Strategy

Unlock Additional Finance and Service Revenue with a Comprehensive BDC Strategy

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On today’s show, we’re pleased to welcome back Sarah Vantine, BDC Director for Scott Clark Auto Group out of Charlotte, NC. Since we last...
BDC

Revamp Your Dealership’s BDC with These Proven Strategies – Mike Cavanaugh,...

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On today’s show, we’re pleased to welcome in Mike Cavanaugh, Executive Vice President for MAX Digital, who is here to discuss revamping your BDC...
BDC

Revitalize Your BDC in 2019 with These Proven Techniques – David...

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As 2018 quickly comes to a close, dealers’ sights are now set on finishing out the year strong and setting up solid expectations for...
Automotive News

Anticipate Common Problems For An In-House Or External Dealership BDC

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Find a quality business development manager who will train and closely watch the BDC staff. BY MIKE HAEG In analyzing more than 300 dealerships’ phone processes,...
Mike Hoyser from Phone Ninjas joins Inside Automotive to discuss how dealerships are handling an increase in phone call volume.

How to take back control of your dealership’s call center —...

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As new car inventory across the country expands, so too has the number of calls placed to dealerships. The increase in volume has made...
Kain, AI

How leveraging AI can improve dealership operations — David Kain |...

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We’ve heard much about AI within our industry, but how does it translate for internet leads and BDC teams? On today’s edition of Inside...