TSLA354.110-0.7%
GM79.3102.31%
F12.2800.22%
RIVN14.760-0.18%
CYD32.2601.23%
HMC31.6200.02%
TM183.3400.24%
CVNA63.0400.5%
PAG202.8402.5%
LAD306.07014.24%
AN164.9907.55%
GPI256.70016.26%
ABG178.4706.17%
SAH63.7603.41%
TSLA354.110-0.7%
GM79.3102.31%
F12.2800.22%
RIVN14.760-0.18%
CYD32.2601.23%
HMC31.6200.02%
TM183.3400.24%
CVNA63.0400.5%
PAG202.8402.5%
LAD306.07014.24%
AN164.9907.55%
GPI256.70016.26%
ABG178.4706.17%
SAH63.7603.41%
TSLA354.110-0.7%
GM79.3102.31%
F12.2800.22%
RIVN14.760-0.18%
CYD32.2601.23%
HMC31.6200.02%
TM183.3400.24%
CVNA63.0400.5%
PAG202.8402.5%
LAD306.07014.24%
AN164.9907.55%
GPI256.70016.26%
ABG178.4706.17%
SAH63.7603.41%

Leveraging innovation to create a frictionless customer experience – Brian Benstock

After several dealers experienced strong months during July and August, many auto retailers are wondering what to expect in the future. Brian Benstock, partner VP, and GM of Paragon Honda and Paragon Acura has experienced great success recently as his dealership was named number the one volume Honda dealership for the month of August by Honda Motor Company. We asked Brian what his outlook was for the months ahead.

In this segment, Brian Benstock and anchor Jim Fitzpatrick discuss the recent announcement from Honda naming Paragon the number one selling Honda store in the country for August. The pair then tackle the integral part new technology has and will continue to play in the future of the auto retail industry. Lastly, Benstock shares his outlook on automotive performance for the remainder of 2020 and beyond.

Brian Benstock is an acclaimed keynote speaker, author, podcast host, and contemporary thought leader in the automotive industry. Since beginning his career in 1982, Benstock has been featured on CNN Money, Bloomberg Technology, and CBS News. Today, the dealerships sell more than 1,000 cars per month and 34 cars every day.


Did you enjoy this interview with industry leader Brian Benstock? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com.

soundcloudBe sure to follow us on Facebook and Twitter to stay up to date or catch-up on all of our podcasts on demand.

While you’re here, don’t forget to subscribe to our email newsletter for all the latest auto industry news from CBT News.

More from Management & Leadership
How dealers can foster a culture of true collaboration

How dealers can foster a culture of true collaboration

- September 30, 2026
Leadership is not about having all the answers, solving every problem, or dominating every conversation. On the latest episode of Lessons in Leadership, Leadership Expert and President and CEO of...
dealership's logistics costs

Anticipating your dealership’s logistics costs

- September 28, 2026
Most dealerships track vehicle acquisition expenses down to the dollar, yet dealership logistics costs remain scattered across departments where nobody owns the total. One portion sits in the new-vehicle department as inbound freight, while another lives...
How to handle managers who refuse coaching 

How to handle managers who refuse coaching 

- September 22, 2026
Many dealership managers earn promotions through production, yet few learn to lead their teams. Often, those managers push back on leadership coaching, but that resistance could cost them and the...
Former Chick-Fil-A VP on finding, hiring and keeping great talent

Former Chick-Fil-A VP on finding, hiring and keeping great talent

- September 17, 2026
Many dealers fill open positions as quickly as they can, especially when good applicants are hard to find. The dealerships that pull ahead take more care in choosing their people...
CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.