CBT News Week In Review for Friday, November 1st, 2019:
How to Recruit Top Talent for Your Sales Team – Mark Tewart
Every dealer knows that the auto industry has its cycles. As we approach the end of the year, car sales usually see a slump in the winter with things picking back up in the spring. On today’s show, Jim Fitzpatrick speaks with Mark Tewart, president of Tewart Enterprises and host of On The Mark right here on the CBT Automotive Network, to discuss the greatest challenges that salespeople and sales managers are facing in the dealership today and how to overcome them. Watch Now
Practical Solutions to Help Dealers Solve Their Most Frequent Digital Retailing Dilemmas – Mo Zahabi, Cox Automotive
On today’s show, we’re pleased to welcome back Mo Zahabi, Senior Director of Product Consulting at Cox Automotive. In this segment, Mo and Jim continue their conversation about how dealerships can implement digital retailing strategies, common mistakes in this space, and practical solutions to solve them. Watch Now
Disrupt the Competition by Creating a More Convenient Customer Experience – Shep Hyken, NYT Best-Selling Author
As we all know, providing an excellent customer experience is the key to running a successful dealership. On today’s show, CBT’s Jim Fitzpatrick discusses why car buyers today want the purchase process to be hassle-free and convenient with New York Times bestselling author Shep Hyken. Watch Now
5 Leadership Lessons to Apply at Your Dealership – Joseph Michelli, ‘The Airbnb Way’
On today’s show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling author and customer experience expert. Joseph also has a new book out titled “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging”. In this segment, Jim and Joseph take a deep dive into these five lessons and discuss other important customer experience topics for today’s auto retail industry. Watch Now
