TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%


Joseph Michelli

How to lead successfully during times of volatility, uncertainty, complexity, and ambiguity — Joseph Michelli

- March 14, 2023
As many of us have experienced the VUCA—volatility, uncertainty, complexity, and ambiguity—that business can bring, it's critical to understand how to lead in these trying situations as well. Joseph Michelli,...
Management & Leadership CBT Now
employee engagement

Why improving employee engagement is vital for long-term retention — Joseph Michelli

- October 27, 2022
You and your managers might not realize how much employee engagement directly impacts the customer experience. Today on CBT Now, we're pleased to welcome back Joseph Michelli, CEO of The...
Management & Leadership CBT Now

Measuring customer effort: How easy is it to shop at your dealership?

- March 31, 2022
Today on Inside Automotive, we're pleased to welcome back Joseph Michelli, CEO of The Michelli Experience, speaker, and New York Times best-selling author. In this segment, Michelli discusses his recent...
Sales & Marketing Featured
Michelli

What is ‘proactive service’ and why it is important for your car dealership?

- October 18, 2021
Don’t miss the opportunity for your organization to offer a service that is proactive as opposed to reactive. What’s the difference you may ask? Well on today’s show Joseph Michelli,...
Sales & Marketing Featured
lessons

4 common lessons dealers and business owners learned in 2020 – Joseph Michelli, Stronger Through Adversity

- December 24, 2020
Today on CBT News, anchor Jim Fitzpatrick is joined by Joseph Michelli, CEO of The Michelli Experience and bestselling author. Michelli joins the show to look back on the lessons...
Sales & Marketing Featured

How the customer experience is different in a COVID-19 world

- October 20, 2020
Let’s face it, the way we do business has changed dramatically. No longer are you meeting face-to-face with consumers and trying to convince them to purchase, or even test drive...
Sales & Marketing Auto News
Joseph Michelli

Lessons in resilience to help get your dealership through COVID-19 – Joseph Michelli

- September 28, 2020
The pandemic has taught many of us the value of resilience through adversity, especially in business. Joseph Michelli, CEO of The Michelli Experience and New York Times best-selling author is...
Sales & Marketing Auto News
Joseph Michelli

Best-Selling Author Joseph Michelli Talks About the New Customer Experience in a Post-COVID World

- May 20, 2020
Today on CBTNews.com for Wednesday, May 20th, 2020: Best-Selling Author Joseph Michelli Talks About the New Customer Experience in a Post-COVID World On today's show, we’re pleased to welcome back our good...
Daily Newscast Featured
Joseph Michelli

CBT Automotive Newscast for February 17th, 2020

- February 17, 2020
 Today on CBTNews.com - Monday, February 17th, 2020: NYT Best-Selling Author Joseph Michelli On Airbnb's 5 Leadership Lessons On today's show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling...
Daily Newscast
Joseph Michelli

New York Times Best-Selling Author Joseph Michelli On Airbnb’s 5 Leadership Lessons

- February 17, 2020
On today's show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling author and customer experience expert. Joseph also has a new book out titled “The Airbnb Way:...
Management & Leadership Sales & Marketing

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