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employee engagement

Why improving employee engagement is vital for long-term retention — Joseph...

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You and your managers might not realize how much employee engagement directly impacts the customer experience. Today on CBT Now, we're pleased to welcome...

Measuring customer effort: How easy is it to shop at your...

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Today on Inside Automotive, we're pleased to welcome back Joseph Michelli, CEO of The Michelli Experience, speaker, and New York Times best-selling author. In...
Michelli

What is ‘proactive service’ and why it is important for your...

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Don’t miss the opportunity for your organization to offer a service that is proactive as opposed to reactive. What’s the difference you may ask?...
lessons

4 common lessons dealers and business owners learned in 2020 –...

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Today on CBT News, anchor Jim Fitzpatrick is joined by Joseph Michelli, CEO of The Michelli Experience and bestselling author. Michelli joins the show...

How the customer experience is different in a COVID-19 world

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Let’s face it, the way we do business has changed dramatically. No longer are you meeting face-to-face with consumers and trying to convince them...
Joseph Michelli

Lessons in resilience to help get your dealership through COVID-19 –...

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The pandemic has taught many of us the value of resilience through adversity, especially in business. Joseph Michelli, CEO of The Michelli Experience and...
Joseph Michelli

Best-Selling Author Joseph Michelli Talks About the New Customer Experience in...

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Today on CBTNews.com for Wednesday, May 20th, 2020: Best-Selling Author Joseph Michelli Talks About the New Customer Experience in a Post-COVID World On today's show, we’re...
Joseph Michelli

CBT Automotive Newscast for February 17th, 2020

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 Today on CBTNews.com - Monday, February 17th, 2020: NYT Best-Selling Author Joseph Michelli On Airbnb's 5 Leadership Lessons On today's show, we’re pleased to welcome back...
Joseph Michelli

New York Times Best-Selling Author Joseph Michelli On Airbnb’s 5 Leadership...

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On today's show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling author and customer experience expert. Joseph also has a new...
Joseph Michelli

CBT Automotive Newscast for January 16, 2020

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Today on CBTNews.com - Thursday, January 16th, 2020: New York Times Best-Selling Author Joseph Michelli On Airbnb's 5 Leadership Lessons On today's show, we’re pleased to...