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How Your Service Advisors Can Build Better Relationships and Gain Customer...

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CBT News‘ own Jim Fitzpatrick had the opportunity to speak with Sally Whitesell, Founder and CEO of SW Service Solutions, to talk about some of the best ways your service advisors can build better relationships with their customers and gain their loyalty for good. Dealerships today are extremely focused on customer surveys and customer experiences, […]
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service drive

Consistency in The Service Drive

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Sally Whitesell has spent over two decades providing service advisor training to service departments across the country. Her professional training products have been utilized at dealerships by individuals, service teams, and managers. Joe Gumm speaks to Whitesell, who is the founder and CEO of SW Service Solutions, about online surveys, customer feedback and training your […]
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service drive

Words that Sell Service

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Having the right words to say to an 83-year-old man in your service drive that needs to have his alternator replaced might not be that easy. Sally Whitesell, CEO and Founder of SW Service Solutions and author of the book Words that Sell Service, says it doesn’t matter what the scenario may be, advisors need […]
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Employee Training

How training new hires impacts your bottom line

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We all know service revenue is important to a dealership’s bottom line, especially now in what some are calling a “plateau” in new car sales. The stats that show the impact of service and maintenance offerings and how it benefits a dealership’s retention are overwhelming. However, nothing can slow your process up in the service […]
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service department

5 Things that Make a Service Department Successful

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In this interview, CBT’s Joe Gumm talks to Sally Whitesell, Founder and CEO of SW Service Solutions, about how your service department can be more successful.
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newscast

Are trucks and SUVs still popular? | Productivity Lessons From the...

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On today’s CBT Newscast for Wednesday, June 7th, 2017: Are trucks and SUVs still as popular as they once were? According to a U.S. news and world report, May is the second best time consumers should buy a vehicle. Obviously, May has come and gone, but that doesn’t mean that the wants and needs of consumers change. […]
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